Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at blithequark

Introduction to blithequark

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of individuals who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then blithequark is the place for you.

About the Role

As a Customer Sales and Service Representative at blithequark, you will deliver an exceptional customer experience, leveraging your superior sales and customer service skills and excitement for technology. You will be the go-to person for customers who have questions or issues, and you will provide thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers. You will be part of a team that is transforming the way people, businesses, and things connect with each other, leading the way in cloud and security solutions, Internet of Things, and video entertainment.

Key Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of blithequark's products and services to effectively service and retain customers.
• Identifying customer needs and proactively offering blithequark's products and services to meet monthly sales goals and deliver an outstanding customer experience.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
• Responding to requests from customers about blithequark's products and services.
• Verifying service order accuracy and completeness and making corrections/changes as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
• Managing various systems and work tools while engaging with customers on the phone.

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications

• Related Associate Degree or 2+ years' relevant experience.
• Customer Service call center experience.
• Previous collections experience.
• Experience with selling products and services.
• Customer service skills.
• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications

• Experience working in a remote environment.
• Familiarity with cloud and security solutions, Internet of Things, and video entertainment.
• Strong technical skills and ability to learn new systems and tools.
• Excellent problem-solving and analytical skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop in your career. We offer a range of training and development programs, including onboarding, mentorship, and ongoing education and training. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences, and you'll be part of a company that is leading the way in innovation and technology.

Work Environment and Company Culture

Our work environment is collaborative, inclusive, and empowering. We celebrate our employees' differences and strive to create a sense of belonging, where everyone feels valued, connected, and empowered to reach their potential and contribute their best. We're proud to be an equal opportunity employer and are committed to diversity and inclusion.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including great pay, benefits, and incentives. Our benefits are designed to help you move forward in your career and in areas of your life outside of blithequark, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. If you're hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C. work location, the compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule.

Conclusion

If you're looking for a career where you can deliver exceptional customer experiences, work with innovative technology solutions, and be part of a talented team of professionals, then blithequark is the place for you. We encourage you to apply, even if you don't meet every qualification listed above. We're committed to diversity and inclusion and are excited to hear from talented individuals who are passionate about customer service and sales. Apply now to join our team and start your journey to greatness!