Experienced Part-time Customer Support Representative – Live Chat and Online Engagement Specialist for Automotive Industry Clients at blithequark

Introduction to blithequark and the Role

Imagine working in a dynamic, relaxed, yet professional environment where technology meets customer service excellence. At blithequark, we are passionate about delivering top-notch support to our automotive dealer clients and their customers. We are now seeking a highly motivated and customer-focused Part-time Customer Support Rep – Chat to join our vibrant team. As a key member of our customer support team, you will engage in online conversations with customers, representing our clients favorably and turning conversations into leads that drive revenue growth.

About the Position

This part-time role is an excellent opportunity for individuals who thrive in fast-paced environments, enjoy working with technology, and are committed to providing exceptional customer service. As a Customer Support Representative at blithequark, you will be the frontline ambassador for our clients, ensuring that every online interaction is positive, informative, and productive. Your goal will be to provide accurate information, address customer inquiries, and capture leads that contribute to our clients' success.

Key Responsibilities

• Manage a wide variety of customer inquiries via online chat, ensuring timely and professional responses that meet or exceed customer expectations.
• Provide accurate and detailed information about our products and services, leveraging your knowledge base to address customer questions and concerns effectively.
• Narrow down on appointment information to schedule appointments, ensuring a seamless experience for customers and our clients.
• Capture customer contact information for lead generation and client review, adhering to data privacy and security protocols.
• Summarize interactions based on customer needs for client review, providing valuable insights that inform business decisions.
• Develop and maintain a comprehensive knowledge base of our evolving products and services, staying up-to-date with industry trends and developments.

Qualifications and Requirements

To excel in this role, you should have previous experience in retail customer service or the automotive industry, although this is not a strict requirement. Intermediate internet and window-based computer skills are essential, along with a strong ability to multitask. If you have gaming experience, you may find your skills transferable to our fast-paced chat environment. Above all, you should possess a positive and professional demeanor, excellent written and verbal communication skills, and the ability to adapt to change and thrive in a quick-paced work environment.

Essential Requirements

• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
• Ability to adapt to change and enjoy a quick-paced work environment, with a flexible approach to work schedules and priorities.
• Must be able to work 4-hour time blocks daily, with a minimum commitment of 16+ hours per week.
• Able to attend 5 weeks of training Monday - Friday from 4PM – 8PM, with flexible scheduling available after completion of training.
• Must be able to type at least 35 WPM, with 40 WPM or above preferred for optimal performance in our chat environment.
• Positive and professional demeanor, with a customer-centric approach to every interaction.

Skills and Competencies

To succeed as a Customer Support Representative at blithequark, you should possess a unique blend of technical, interpersonal, and organizational skills. These include:

• Technical skills: Intermediate internet and window-based computer skills, with the ability to learn and adapt to new technologies and software applications.
• Interpersonal skills: Excellent communication and customer service skills, with the ability to build rapport with customers, colleagues, and clients.
• Organizational skills: Ability to prioritize tasks, manage multiple conversations, and maintain accurate records and summaries of customer interactions.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Representative, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for career advancement within our organization. You will also be part of a dynamic and supportive team, with a culture that encourages collaboration, innovation, and fun.

Work Environment and Company Culture

Our College Station facility offers a unique and welcoming work environment, with amenities that include an onsite dining facility, fitness center, and medical center. We also offer a range of sports and social leagues, volunteering initiatives, and a non-smoking environment that promotes a healthy lifestyle. At blithequark, we value diversity, equity, and inclusion, and are an equal opportunity employer dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Compensation, Perks, and Benefits

As a valued member of our team, you can expect a competitive compensation package, along with a range of perks and benefits that recognize your contributions to our organization. These may include flexible scheduling, opportunities for professional growth and development, and access to our onsite amenities and facilities.

Conclusion and Call to Action

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and driving business results, we invite you to apply for this exciting opportunity at blithequark. As a Part-time Customer Support Rep – Chat, you will be part of a dynamic team that is shaping the future of customer engagement and support in the automotive industry. Don't miss this chance to join our team and take your career to the next level – apply now and discover the blithequark difference!