Experienced Customer Service Representative – Retail Sales and Store Operations Support at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing essential products at great values to the communities we serve. As a leading retailer, we strive to create a shopping experience that is both enjoyable and convenient for our customers. Our mission is built on a foundation of exceptional customer service, and we are seeking motivated individuals to join our team as Customer Service Representatives. If you are passionate about delivering outstanding service and making a positive impact on your community, we encourage you to apply for this exciting opportunity.

Job Overview

As a Customer Service Representative at blithequark, you will play a vital role in ensuring that our customers receive the best possible service. Your key priorities will include greeting customers, assisting them with the selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. You will be the face of our company, and your exceptional service skills will be essential in creating a positive and memorable shopping experience for our customers.

Key Responsibilities

• Provides customer engagement in a positive and approachable manner, ensuring that every customer feels valued and supported.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience, contributing to a safe and secure environment.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from the stockroom to the sales floor, ensuring that our store is always fully stocked and ready for customers.
• Independently stocks shelves and recovers merchandise in the store, taking pride in the presentation and organization of our products.
• Accurately handles customer funds and processes transactions using the POS system, maintaining the highest level of accuracy and attention to detail.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment, reporting any concerns or issues to management.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation, demonstrating flexibility and a willingness to adapt to changing circumstances.

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our company values. The following requirements and qualifications are essential:

Education

We prefer candidates who have completed high school or equivalent, demonstrating a strong foundation in basic skills and knowledge. The ability to follow directives and interpret retail operational documents as assigned is also essential.

Experience

Preferably, you will have experience working in retail, hotel, restaurant, grocery, or drug store environments, where you have developed strong customer service skills and an understanding of the importance of providing exceptional service in a fast-paced environment.

Physical Requirements

This role requires the ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height. You must also be able to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

Availability

We require candidates who are available to work a flexible, full-time schedule to include days, evenings, weekends, and holidays. Your flexibility and adaptability will be essential in ensuring that our store is always fully staffed and ready to provide exceptional service to our customers.

Skills and Competencies

The following skills and competencies are essential for success in this role:

• Customer Focus: A strong commitment to delivering exceptional customer service and creating a positive shopping experience.
• Developing Potential: A willingness to learn and develop new skills, with a focus on continuous improvement and growth.
• Results Driven: A strong work ethic and a focus on achieving results, with a emphasis on meeting sales targets and delivering exceptional service.
• Strong Organizational Skills: The ability to prioritize tasks, manage time effectively, and maintain a high level of organization in a fast-paced environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
• Problem Solving/Decision Making: The ability to think critically and make sound decisions, with a focus on resolving customer complaints and issues in a fair and efficient manner.
• Job Knowledge: A strong understanding of retail operations, with a focus on maintaining a safe and secure shopping environment.
• Relationship Management: The ability to build strong relationships with customers, colleagues, and management, with a focus on creating a positive and supportive work environment.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, designed to help you build new skills and advance your career. Our company is dedicated to promoting from within, and we encourage our employees to take ownership of their careers and strive for excellence.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and creating a positive shopping experience. We are a team-oriented company, and we encourage our employees to work collaboratively and support each other in achieving our goals. Our company culture is built on a foundation of respect, integrity, and excellence, and we expect all employees to embody these values in their work.

Compensation and Benefits

We offer a competitive compensation package, with a range of benefits designed to support the health, well-being, and financial security of our employees. These benefits may include medical, dental, and vision insurance, 401(k) matching, paid time off, and employee discounts, among others.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to creating a positive and memorable shopping experience for our customers. With a range of training and development opportunities, a competitive compensation package, and a supportive work environment, this is an ideal role for anyone looking to build a successful and rewarding career in retail. Apply now to join our team and take the first step towards an exciting and challenging career at blithequark.