Experienced Full Stack Customer Support Representative - Live Chat & Online Engagement

Join the Team at blithequark: Where Customer Experience Meets Innovation

Are you passionate about delivering exceptional customer service and have a knack for technology? Do you thrive in fast-paced environments and enjoy being part of a dynamic team? Look no further than blithequark, a leading affiliate in the automotive industry, where we're seeking a talented Customer Support Rep – Chat to join our vibrant team in College Station. As a key player in our customer support operations, you'll engage with customers online, drive lead generation, and contribute to the success of our automotive dealer clients.

About blithequark and Our Industry

blithequark operates at the forefront of automotive customer engagement, providing cutting-edge solutions that empower dealers to connect with customers more effectively. Our innovative approach combines technology and personalized service to create seamless experiences for car buyers and enthusiasts alike. With a strong foundation in customer support and a commitment to excellence, we're dedicated to fostering a culture of continuous learning, growth, and fun.

Job Summary

As a Customer Support Rep – Chat at blithequark, you'll be the face of our company in online interactions, providing top-notch service and turning conversations into valuable leads. This is an exciting opportunity to work in a collaborative environment, leverage your technical skills, and make a tangible impact on our clients' businesses. If you're a motivated, tech-savvy individual with a passion for customer service, we encourage you to apply for this dynamic role.

Key Responsibilities

• Engage with Customers Online: Handle a wide variety of customer inquiries via online chat, providing accurate and timely information about our products and services.
• Lead Generation: Capture customer contact information and summarize interactions based on customer needs for client review, contributing to lead generation and revenue growth.
• Appointment Scheduling: Narrow down appointment information to schedule appointments, ensuring a seamless experience for customers and our clients.
• Knowledge Development: Develop and maintain a comprehensive knowledge base of our evolving products and services, staying up-to-date on the latest industry trends and offerings.
• Multitasking and Time Management: Demonstrate strong multitasking abilities, managing multiple online conversations simultaneously while maintaining a high level of service quality.

Requirements and Qualifications

Essential Qualifications:

• Previous Experience: While not required, previous experience in retail customer service or the automotive industry is preferred.
• Technical Skills: Basic internet and Windows-based computer skills are essential, with a strong ability to multitask and adapt to new technologies.
• Communication Skills: Excellent written and verbal communication skills, with the ability to convey information clearly and professionally.
• Positive Demeanor: A positive, professional, and energetic demeanor, with a passion for delivering exceptional customer experiences.
• Adaptability: Ability to adapt to change and thrive in a quick-paced work environment.

Preferred Qualifications:

• Gaming Experience: Gaming experience can be helpful in developing strong multitasking abilities.
• Industry Knowledge: Familiarity with the automotive industry or customer service operations is an asset.

Training and Development

At blithequark, we're committed to the growth and development of our team members. As a Customer Support Rep – Chat, you'll participate in a comprehensive 4-week training program, Tuesday to Saturday, between 10am-6:30pm CST. This training will equip you with the knowledge, skills, and tools necessary to excel in your role and make a meaningful contribution to our team.

Benefits and Perks

We offer a competitive benefits package, including:

• Medical, Dental, Vision, and Life Insurance: Comprehensive coverage to support your health and well-being.
• Company Contributions: Contributions to your Health Savings Account (HSA) and a 6% match on 401(k) to help you plan for the future.
• Work-Life Balance: Paid time off and a supportive work environment that encourages balance and flexibility.
• Onsite Amenities: Access to an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center.
• Social and Recreational Activities: Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation.

Why Join blithequark?

At blithequark, we're dedicated to creating a healthy, supportive, and inclusive work environment. We promote a non-smoking environment and are committed to equal opportunity employment. By joining our team, you'll become part of a dynamic organization that values innovation, customer satisfaction, and employee growth.

How to Apply

If you're excited about the opportunity to join our team as a Customer Support Rep – Chat, we encourage you to apply today! Please submit your application through our website, and we'll be in touch to discuss this exciting opportunity further.

Don't miss this chance to be part of a leading team in the automotive industry, where customer experience meets innovation. Apply now and start your journey with blithequark!