Experienced Full Stack Customer Care Professional – Platinum Service Excellence in a Dynamic, Global Environment at Blithequark

Join the Blithequark Team: Where Exceptional Customer Experience Meets Unparalleled Growth Opportunities

At Blithequark, we believe that with the right support, individuals and businesses can achieve remarkable success. As a global and diverse community, we're committed to backing our customers, communities, and each other. Our culture is built on a foundation of integrity, respect, and a passion for delivering world-class service. When you join our team, you'll become part of a dynamic and supportive environment where your contributions are valued, and your growth is encouraged.

About Blithequark and the Industry

Blithequark operates in the financial services industry, specifically in the credit card and payment solutions sector. We're dedicated to providing exceptional customer experiences and building long-lasting relationships with our clients. Our company values are centered around integrity, respect, and a commitment to delivering the world's best customer experience every day.

Job Summary

We're seeking an experienced and customer-focused professional to join our team as a Customer Care Professional – Platinum. As the face of our company, you'll interact with our customers daily, providing personalized solutions and exceptional service. This is a unique opportunity to grow your skills, develop your career, and be part of a global team that values diversity, inclusion, and excellence.

Key Responsibilities

• Deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment, focusing on driving a Customer First mentality
• Consult with customers to understand their needs and tailor unique and personal solutions, reinforcing the benefits of card membership and acknowledging customer tenure
• Add value for our customers through relevant recommendations of product offers and benefit enrollments that deepen customer engagement and loyalty
• Develop key selling skills to optimize and solidify the customer relationship, deepening their loyalty to our brand
• Analyze fraud and dispute cases, sharing case outcomes to protect the interests of our organization and our customers
• Use tools and resources to identify custom solutions and anticipate customer needs, maintaining a first point of contact resolution
• Meet and exceed performance goals, including sales rates, quality goals, compliance regulations, productivity targets, and customer performance metrics

Essential Qualifications

• Strong written and communication skills to converse effectively and naturally with our customers
• Resilience to efficiently manage a steady stream of customer calls while balancing performance to meet various metrics
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of customer queries and situations
• Technical savvy to multi-task and navigate through multiple computer systems and applications simultaneously with speed and accuracy
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• Driven to please by providing the ultimate experience for our customers on every interaction
• Timeliness and reliability

Preferred Skills

• Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills
• Experience in a customer service and consultative sales environment
• Passion for consultative sales, recommending products or solutions tailored to each customer
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call

Additional Requirements

• Flexibility to work anytime between 6:00 am – 2:00 am, including weekends
• Hybrid Environment in Sunrise, Florida – on-site expectation 3 days/week
• Workplace Flexibility: Full-time. Shift flexibility requirements

Compensation and Benefits

We offer a competitive salary range of $20.00 to $22.25 hourly, plus bonus and benefits. Our benefits package includes:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth and Learning Benefits

At Blithequark, we're committed to helping our colleagues grow and develop their careers. We offer:

• Industry-leading training and ongoing coaching
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment that encourages learning and development

Work Environment and Company Culture

Our work environment is dynamic, supportive, and inclusive. We value diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Our company culture is built on a foundation of integrity, respect, and a passion for delivering exceptional customer experiences.

Why Join Blithequark?

By joining our team, you'll become part of a global community that's committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. We offer a unique opportunity for growth, development, and career advancement, as well as a comprehensive benefits package and a supportive work environment.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.