Experienced Bilingual Financial Customer Service Representative for Remote Operations at Blithequark

Join the Team at Blithequark: Where Innovation Meets Customer Excellence

Blithequark is a leading global, digital business services company dedicated to delivering cutting-edge solutions that empower the world's top brands to streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate individuals who speak more than 300 languages, we pride ourselves on our global reach and local presence, making us a force for good in our communities, with our clients, and in protecting the environment.

About Our Culture and Values

At Blithequark, we believe in fostering a culture that values innovation, teamwork, and customer satisfaction. Our employees are our greatest assets, and we're committed to providing them with the tools, training, and support they need to succeed. We're looking for individuals who share our passion for delivering exceptional customer experiences and are excited about the opportunity to grow and develop their careers with us.

Benefits of Working with Blithequark

We offer a comprehensive benefits package that includes:

• Paid Training: We invest in our employees' growth and development, providing them with the skills and knowledge they need to excel in their roles.
• Competitive Wages: We offer competitive salaries that reflect the value our employees bring to our organization.
• Full Benefits: Our benefits package includes medical, dental, vision, 401k, and more, to ensure our employees' well-being and financial security.
• Paid Time Off: We understand the importance of work-life balance and offer paid time off to our employees.
• Employee Wellness and Engagement Programs: We're committed to creating a positive and supportive work environment that promotes employee well-being and engagement.

Your Role as a Bilingual Financial Customer Service Representative

As a Bilingual Financial Customer Service Representative at Blithequark, you will play a critical role in delivering exceptional customer experiences. You will be the face of our company, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.

Key Responsibilities:

• Customer Interactions: Connect with customers via phone to resolve their questions, issues, or concerns.
• Escalation and Resolution: Escalate/transfer/complete conference calls to banks, loan originators, financial institutions, and more, and calmly attempt to resolve and de-escalate any issues.
• Call Tracking and Reporting: Track all call-related information for auditing and reporting purposes.
• Feedback and Continuous Improvement: Provide feedback on call issues to help us improve our services and processes.

Qualifications and Requirements

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:

• Bilingual Spanish/English: Fluency in both Spanish and English is required.
• Education: High School Diploma or GED required.
• Age: Must be over 18 years of age.
• Customer Service Experience: 6 months of customer service experience minimum.
• Call Center Experience: 6 months of Call Center experience, preferred.
• Typing Skills: Ability to type 25 wpm.
• Computer Skills: Comfort with desktop computer systems and ability to use Windows operating systems.
• Communication Skills: Proven oral and written communication skills.
• Problem-Solving Skills: Logical problem-solving skills.
• Availability: Availability to work various shifts.
• Organization and Prioritization: Organization and work prioritization skills.
• Independence: Ability to work independently.
• Adaptability: Ability to work in a constantly changing and fast-paced environment.
• Composure: Ability to stay composed and objective.
• Listening Skills: Strong listening skills.

Work from Home Requirements

To ensure you have a successful experience working from home with Blithequark, you'll need:

• Internet Connection: Minimum subscribed download rate equal or exceeds 12.0 Mbps, and minimum subscribed upload rate equal or exceeds 3.0 Mbps.
• Internet Service Provider: ISP must have no packet loss and ping under 50ms.
• Proof of Internet Speed: Proof of internet speed required.
• Workspace: Clean and quiet workspace.

Career Growth Opportunities and Learning Benefits

At Blithequark, we're committed to helping our employees grow and develop their careers. We offer:

• Training and Development: Ongoing training and development opportunities to help you improve your skills and knowledge.
• Career Advancement: Opportunities for career advancement and growth within the company.
• Mentorship: Mentorship programs to help you navigate your career and achieve your goals.

Work Environment and Company Culture

At Blithequark, we're proud of our company culture and work environment. We:

• Value Diversity and Inclusion: We celebrate diversity and promote inclusion in all aspects of our business.
• Foster a Positive Work Environment: We strive to create a positive and supportive work environment that promotes employee well-being and engagement.
• Encourage Feedback and Suggestions: We encourage feedback and suggestions from our employees to help us improve our services and processes.

Compensation, Perks, and Benefits

We offer competitive compensation, perks, and benefits to our employees, including:

• Competitive Salaries: We offer competitive salaries that reflect the value our employees bring to our organization.
• Comprehensive Benefits: Our benefits package includes medical, dental, vision, 401k, and more.
• Paid Time Off: We offer paid time off to our employees.
• Employee Recognition: We recognize and reward our employees for their contributions and achievements.

States Where Employment is Available

At this time, Blithequark can only offer employment to individuals located in the following states:

• AL
• AR
• AZ
• CT
• DE
• FL
• GA
• IA
• ID
• IL
• IN
• KS
• KY
• LA
• MA
• MD
• ME
• MI
• MN
• MO
• MS
• MT
• NC
• ND
• NE
• NH
• NJ
• NM
• NV
• NY
• OH
• OK
• PA
• RI
• SC
• SD
• TN
• TX
• UT
• VA
• VT
• WI
• WV
• WY

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team at Blithequark. As a Bilingual Financial Customer Service Representative, you'll have the opportunity to make a real difference in the lives of our customers and contribute to our company's success. Don't miss this opportunity to grow your career and be part of a dynamic and innovative team. Apply now!