Experienced Full-Time Customer Service Representative - Financial Services Contact Center at Blithequark

Join the Team at Blithequark: Delivering Exceptional Financial Services Solutions

Blithequark is a leading provider of technology solutions that empower community banks and credit unions to deliver enhanced user experiences to their customers and members. Our innovative products and services are transforming the future of digital banking and payments. We're now seeking a highly skilled and motivated Customer Service Representative to join our team as a Financial Representative, supporting our financial institution clients across the United States.

About the Role

As a Bank and Credit Union Product Support Representative at Blithequark, you will have the opportunity to work with a variety of software products, assisting customers with a wide range of financial needs. This role offers hands-on experience and career advancement opportunities across the organization. You'll be working on behalf of our financial institution clients, providing exceptional customer service and support.

Key Responsibilities:

• Provide assistance to customers and members of our financial institution clients, similar to an over-the-phone personal banker.
• Assess the nature of questions or issues and resolve them in a timely manner, with guidance from our financial institution clients.
• Assure system security by verifying customer/member information prior to performing any modifications or resets, according to the financial institution client's security requirements.
• Communicate customers' needs and expectations to the appropriate personnel, following escalation procedures to ensure complex support issues are resolved.
• May perform other job duties as assigned.

Requirements and Qualifications

Essential Qualifications:

• At least 1 year of customer service experience.
• Schedule Adherence is monitored. Must be able to adhere to a published break and lunch schedule.
• Proven ability to remain calm in stressful situations.
• Comfortable navigating multiple systems while assisting customers/members.
• Must have the ability to communicate clearly and understandably.

Work Schedule and Requirements:

• Full-Time candidates must be able to work in a 24/7 call center, including nights, weekends, and holidays (Closed Thanksgiving and Christmas).
• Candidates must be able to work their assigned schedule, which will be confirmed upon job offer.
• Based on business need, candidates will be scheduled for one Saturday/Sunday shift and will be off one weekday, which will vary between Tuesday-Friday.
• Blithequark periodically offers a Weekend Warrior shift that will be 10-hour shifts for 4 consecutive days.
• Candidates will need to acquire (at their own cost) internet that can support a stable and consistent connection, with minimum speeds of 20 mbps download and 10 mbps upload.

Preferred Qualifications:

• Customer service and multi-tasking skills.
• Ability to listen to and empathize with the customer/member.
• Ability to use the tools provided for first call resolution.
• Self-developer, takes initiative on career path.
• Experience in call center, bank, or credit union industries.

What We Offer at Blithequark

Compensation and Benefits:

The pay range for this position is $34,320-$37,500 per year. We offer competitive compensation packages, including shift differentials for night and weekend shifts.

Career Growth and Learning:

At Blithequark, we prioritize the growth and development of our associates. This role offers hands-on experience working with a variety of software products, which can lead to career advancement opportunities across the organization.

Work Environment and Culture:

Blithequark is a remote-friendly company, and this position can be worked from home throughout the US. However, if you are located within 30 miles of our Springfield, MO or Monett, MO office locations, you will be required to work onsite. We pride ourselves on our exceptional culture, which values the well-being of our associates. Our motto is "Do the right thing, do whatever it takes, and have fun."

Training and Development:

The position starts on 12/9/2024, and training is Monday – Friday 8 AM – 5 PM CT for the first 5 weeks. We are committed to providing our associates with the skills and knowledge needed to succeed in their roles.

Why Join Blithequark?

At Blithequark, we recognize the value of our associates and believe that our company's strength and success depend on their well-being. We offer outstanding benefit programs to ensure the physical, mental, and financial well-being of our people. Our culture of commitment and exceptional work environment make us a great place to work.

Equal Employment Opportunity

Blithequark is an equal opportunity employer, committed to providing equal opportunity in all of our employment practices. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger.

How to Apply

If you're excited about this opportunity and align with Blithequark's mission, we encourage you to apply. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet motivated people who can contribute to our company in a variety of ways.