**Experienced Bilingual Senior Customer Service Representative - National Remote**

Are you a highly motivated and compassionate individual with a passion for delivering exceptional customer experiences? Do you have a strong background in customer service and a fluency in both English and Spanish? If so, we invite you to join blithequark's dynamic team as a Senior Customer Service Representative. In this role, you will have the opportunity to make a meaningful impact on the lives of our customers, while also growing your career in a fast-paced and innovative environment. **About blithequark** blithequark is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. At blithequark, we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. **Our Culture** Our culture is guided by diversity and inclusion, and we are proud to be an Equal Employment Opportunity / Affirmative Action employer. We believe that a diverse and inclusive workplace is a healthier and more productive one, and we are committed to creating an environment where everyone can thrive. Our team is made up of talented and dedicated individuals who are passionate about making a difference in the lives of our customers. **Job Summary** As a Senior Customer Service Representative, you will be responsible for delivering exceptional customer experiences to our customers, while also providing support to your team members. You will be the face of blithequark, and your interactions with our customers will be critical in building trust and loyalty. You will be working in a fast-paced environment, and you will need to be able to think critically and solve problems quickly. **Key Responsibilities** * Answer a high volume of calls from patients or their representatives, regarding patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns * Process adjustments, refunds, transfer bills, mail returns, and perform manual sales * Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices * Research, troubleshoot, and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution * Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed * Ability to perform all aspects of billing customer service as needed * May be a certified Medical Coder and/or involved in medical coding * Thorough navigation of both Quest Billing System and the web * Maintain all Compliance and HIPAA regulations at all times **Requirements** * High School Diploma/GED * Must be 18 years of age or older * 2 years of customer service experience or experience in a medical office, healthcare call-center, or office setting analyzing and solving customer problems * Bi-Lingual English/Spanish - must be fluent in Spanish * Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications * Ability to train for the first 6 weeks between the hours of 8:30 AM - 5:00 PM EST from Monday - Friday * Ability to work between the hours of 11:30 AM - 8:00 PM EST from Monday - Friday **Preferred Qualifications** * Prior healthcare experience * Medical Terminology experience * Knowledge of billing/finance and eligibility processes, practices, and concepts * Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon **Telecommuting Requirements** * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner * Proficient conflict management skills including the ability to resolve stressful situations * All employees working remotely will be required to adhere to blithequark's Telecommuter Policy **Compensation and Benefits** * Hourly range: $16.54 - $32.55 per hour * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase * 401k contribution (all benefits are subject to eligibility requirements) **How to Apply** If you are a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Drug-Free Workplace** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Application Deadline** This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job