Part-time Product Services Agent for a Revolutionary Sports Technology Company

Join the Future of Sports Entertainment with Genius Sports

Are you passionate about sports and digital innovation? Do you want to be part of a global team that's changing the face of sports entertainment? Genius Sports, a leading sports technology company, is seeking an enthusiastic and ambitious Part-time Product Services Agent to join our dynamic team. As a key member of our customer support team, you will play a vital role in delivering exceptional fan experiences through our digital fan engagement products.

About Us: Championing a More Sustainable Sports Data Ecosystem

Genius Sports is at the forefront of the global sports technology revolution, connecting sports, brands, and fans through official live data. Our mission is to create a more sustainable sports data ecosystem that benefits all parties involved. With a global presence and partnerships with top sports leagues and federations, such as the NFL, English Premier League, FIBA, and NCAA, we are committed to delivering innovative solutions that enhance the sports entertainment landscape.

Your Role: Providing Exceptional Fan Experiences

As a Part-time Product Services Agent, you will be responsible for:

• Providing top-notch customer support to our fans via our customer support platform (Zendesk), addressing their queries, and investigating potential issues.
• Monitoring our digital fan engagement products during live matches and events to ensure seamless operation and escalating issues when necessary.
• Conducting dedicated testing of our products to identify areas for improvement.

You will work closely with our global team of Producers, Product Managers, Account Managers, User Experience (UX) Specialists, Designers, Developers, Quality Assurance (QA), and other Support staff to deliver exceptional fan experiences.

What We Offer: Opportunities for Growth and Development

By joining our team, you will gain:

• Exposure to various aspects of the business, allowing you to develop valuable skills and expertise.
• Opportunities to work on diverse tasks across the group, providing you with experience in areas of interest beyond your primary support duties.
• The potential to build relationships and gain long-term opportunities within Genius Sports.

Our Team: Collaborative, Innovative, and Passionate

You will be reporting to our Customer Support Lead within the Product Integrity Team and working with a talented global team. Our team is passionate about sports technology and committed to delivering exceptional fan experiences. We value collaboration, innovation, and continuous learning, and we're excited to have you join our journey.

The Ideal Candidate: Passionate, Proactive, and Customer-Focused

We're looking for someone who:

• Is a student or looking for part-time work in the sports tech industry.
• Is passionate about sports and digital platforms.
• Is authentic, enthusiastic, and proactive in their approach.
• Can prioritize tasks effectively and work collaboratively within a team.
• Is adaptable and willing to wear multiple hats when necessary.
• Is empathetic and conscious of tone when providing user support.
• Is comfortable working with remote teams and co-workers.

Essential Requirements: Flexibility and Commitment

To succeed in this role, you will need:

• A willingness to work a fluctuating schedule, including some hours outside common business hours.
• The ability to work at least one weekday shift and one weekend shift each week.
• Flexibility to take on additional shifts during busy periods, such as major sports events.

Our Culture: Inclusive, Diverse, and Supportive

At Genius Sports, we pride ourselves on being an equal opportunities employer. We celebrate the benefits of a diverse and inclusive workforce and welcome applications from individuals of all backgrounds. We are committed to providing a supportive and inclusive work environment that allows our team members to thrive.

Compensation and Benefits: Competitive and Rewarding

We offer a competitive salary and a range of benefits that reflect our commitment to our team members' well-being and growth. While specific details may vary, we're dedicated to providing a rewarding and supportive work environment that allows you to grow and develop your skills.

Join Our Journey: Apply Now!

If you're passionate about sports technology and customer support, we'd love to hear from you. Even if you don't tick every box, we're looking for talented and enthusiastic individuals to join our team. Apply now and become part of our exciting journey!

We Encourage You to Apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.