Experienced E-commerce Customer Service Assistant for Rapidly Expanding Sports Equipment Brand - Shopify and Amazon Expertise - Contract to Hire Opportunity

Welcome to blithequark

blithequark is a rapidly expanding equipment brand committed to delivering high-quality products to fitness enthusiasts, operating in the UK, EU, and USA. We are at the forefront of the sports equipment industry, driven by a passion for innovation and customer satisfaction. As we continue to grow and expand our online presence, we are seeking a dedicated and experienced E-commerce Customer Service Assistant to join our team. If you have a passion for e-commerce, excellent communication skills, and experience with Amazon and Shopify, we would love to hear from you.

Job Overview

As an E-commerce Customer Service Assistant at blithequark, you will play a vital role in supporting our online operations and ensuring the smooth, efficient handling of customer service situations. This is a fantastic opportunity to join a fast-moving company with high expectations, where you will be responsible for addressing customer service queries, particularly on Amazon and Shopify. You will be working independently in a remote environment, with training and SOPs provided to ensure your success.

Key Responsibilities

• Customer Service: Respond to customer service queries, such as order status inquiries, using templated messages by Email, Amazon, Live Chat, and Text Message.
• Customer Communication: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
• Review Management: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
• Other Opportunities: Depending on your level of experience, there is scope to expand the role to cover other aspects of the business, including the growth of Amazon and Shopify platforms.

Requirements

To be successful in this role, you will need to have:

• Experience: Proven experience with Amazon Seller Central and Shopify platforms.
• Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Communication: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian) are a positive.
• Remote Work: Experience working remotely and managing tasks independently.

Essential Qualifications

In addition to the above requirements, the ideal candidate will have:

• A strong understanding of e-commerce principles and practices.
• Excellent problem-solving skills, with the ability to think critically and outside the box.
• A customer-centric approach, with a focus on providing exceptional customer service.
• Strong technical skills, with the ability to learn new systems and software quickly.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a fast-paced, dynamic environment.
• Knowledge of additional e-commerce platforms, such as eBay or WooCommerce.
• Experience with customer service software, such as Zendesk or Freshdesk.
• A certification in customer service, such as the Certified Customer Service Representative (CCSR) designation.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Communication: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and stakeholders.
• Problem-Solving: Strong problem-solving skills, with the ability to think critically and outside the box.
• Time Management: Excellent time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Adaptability: A flexible and adaptable approach, with the ability to work in a fast-paced, dynamic environment.

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a rapidly expanding company, we offer a range of career growth opportunities, including:

• Professional Development: Opportunities for professional development, including training and certification programs.
• Career Advancement: Opportunities for career advancement, including promotions and new role opportunities.
• Networking: Opportunities to network with other professionals in the industry, including attendance at conferences and events.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on the following values:

• Innovation: A commitment to innovation, with a focus on continuous improvement and excellence.
• Customer-Centricity: A customer-centric approach, with a focus on providing exceptional customer service.
• Teamwork: A collaborative and supportive team environment, with a focus on teamwork and communication.
• Flexibility: A flexible and adaptable approach, with a focus on work-life balance and employee well-being.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Salary: A competitive salary, with opportunities for bonuses and incentives.
• Benefits: A range of benefits, including health insurance, retirement savings, and paid time off.
• Perks: A range of perks, including flexible working hours, remote work options, and access to the latest technology and software.

Conclusion

If you are a motivated and experienced e-commerce customer service professional, with a passion for providing exceptional customer service, we would love to hear from you. At blithequark, we offer a dynamic and supportive work environment, with opportunities for career growth and development. Apply now to join our team and contribute to our exciting growth journey.

Don't miss out on this fantastic opportunity to join a rapidly expanding company in the sports equipment industry. Apply now and take the first step towards an exciting and rewarding career with blithequark.