Bilingual Customer Service Representative - Chat Billing Specialist (Remote Opportunity)

Accelerate Your Career with Spectrum: Join Our Dynamic Team as a Rep 1, Cust Svc Chat Billing - Bilingual

Are you a bilingual customer service professional looking for a new challenge? Do you enjoy using your communication and computer skills to help others? Spectrum, a leading telecommunications company, is seeking a highly skilled and motivated individual to join our team as a Rep 1, Cust Svc Chat Billing - Bilingual. This is an exciting remote opportunity with an immediate start, offering a competitive salary and a chance to grow your career with a Fortune 100 company.

About Spectrum: Keeping Millions Connected

At Spectrum, we pride ourselves on keeping more than 31 million customers connected to what matters most. As a professional Billing Chat Agent in our Customer Operations business unit, you will play a critical role in nurturing and growing trusting customer relationships with every interaction. Our company is built on a foundation of innovation, customer-centricity, and a commitment to delivering exceptional service.

What You'll Do: Key Responsibilities

• Interact with customers through our web-based chat platform, providing knowledgeable and timely support for billing and payment-related inquiries.
• Handle a high volume of customer chats, resolving questions and concerns related to rate and fee inquiries, order processing, account updates, and subscriber complaints.
• Utilize your problem-solving skills to troubleshoot customer issues and provide effective solutions.
• Represent Spectrum as the written voice of the company, upholding positive relationships and creating best-in-class customer experiences.
• Work in a fast-paced, dynamic environment, using computer information systems to resolve customer queries and maintain customer accounts.

What You'll Bring to Spectrum: Essential Qualifications

• Education: High school diploma or equivalent required.
• Language Skills: Ability to read, write, speak, and understand English and Spanish fluently.
• Schedule: Ability to work a variety of schedules, including nights, weekends, and holidays.

Preferred Qualifications: Experience and Skills

• Customer Service Experience: 1+ year of previous customer service experience, preferably in a cable or telecommunications call center.
• Technical Skills: Proficiency in MS Office and personal computer skills.
• Key Skills: Excellent communication, dependability, multi-tasking, typing, and customer service skills.
• Abilities: Strong problem-solving, critical thinking, attention to detail, and resilience.

Spectrum Connects You to More: Benefits and Opportunities

As a Spectrum team member, you'll enjoy a range of benefits and opportunities that support your career growth and well-being. These include:

• Tools + Tech: Work with innovative, web-based chat technology and information systems.
• Supportive Teams: Learn from experienced managers and work with team-oriented colleagues who want you to grow and succeed.
• Competitive Pay: Enjoy a generous starting pay of $20 per hour.
• Dynamic Growth: Take advantage of opportunities for career advancement and professional growth within the company.
• Learning Culture: Benefit from paid training and coaching to help you succeed in your role.
• Total Rewards: Access a comprehensive benefits package that rewards your contributions and supports your overall well-being.

Our Culture: Inclusive, Innovative, and Customer-Centric

At Spectrum, we're committed to fostering an inclusive culture that values diversity and promotes equal opportunities for employment and advancement. We're proud to be an equal opportunity employer, including disability/vets. Our company is built on a foundation of innovation, customer-centricity, and a passion for delivering exceptional service.

Why Join Spectrum?

By joining Spectrum, you'll become part of a dynamic team that's dedicated to keeping millions connected. You'll have the opportunity to build a rewarding career, develop new skills, and make a positive impact on our customers' lives. We offer a comprehensive pay and benefits package, opportunities for career growth, and a culture that values innovation, inclusivity, and customer-centricity.

Don't Hesitate, Apply!

If you're a motivated and bilingual customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with Spectrum!

Charter Communications is known in the United States by our Spectrum brands, including Spectrum Internet, TV, Mobile, and Voice, Spectrum Networks, Spectrum Enterprise, and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

We look forward to welcoming you to our team!