Experienced Full-Time Customer Service Representative - Retail Operations and Sales Floor Management at Blithequark

Join the Team at Blithequark: Delivering Essential Products and Exceptional Customer Experiences

Blithequark is a leading retail organization dedicated to providing essential products at great values to the communities we serve. We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our store team, you will play a vital role in delivering exceptional customer experiences, driving sales, and maintaining a positive and engaging store environment.

About Blithequark and Our Industry

Blithequark operates in the retail industry, focusing on providing affordable and essential products to our customers. Our stores offer a wide range of merchandise, including household essentials, personal care items, and more. We are committed to creating a welcoming and inclusive shopping environment, and we value our customers' loyalty and trust.

Job Summary

As a Customer Service Representative at Blithequark, you will be responsible for providing exceptional service to our customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. You will be a key ambassador for our brand, driving customer engagement, and contributing to a positive and profitable store operation.

Key Responsibilities

• Customer Engagement: Provide customer engagement in a positive and approachable manner, greeting customers, and assisting them with their shopping needs.
• Store Maintenance: Assist in maintaining a clean, well-stocked store for customers during their shopping experience, including unloading merchandise from delivery trucks, organizing merchandise, and transporting merchandise from stockroom to sales floor.
• Shelf Stocking and Merchandise Recovery: Independently stock shelves and recover merchandise in the store, ensuring that the sales floor is well-stocked and organized.
• Transaction Processing: Accurately handle customer funds and process transactions using the POS system, ensuring a smooth and efficient checkout experience.
• Customer Safety and Security: Remain constantly aware of customer activity to ensure a safe and secure shopping environment, responding promptly to any customer concerns or issues.
• Additional Duties: Perform all other duties as assigned to maintain an effective and profitable store operation, including supporting visual merchandising, participating in inventory management, and contributing to store events and promotions.

Position Requirements

Education and Experience

We prefer candidates with a high school diploma or equivalent, and experience working in retail, hotel, restaurant, grocery, or drug store environments. However, we welcome applications from motivated individuals with a strong desire to succeed in a customer-facing role.

Physical Requirements

This role requires the ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

Availability

We are seeking individuals who can work a flexible, full-time schedule, including days, evenings, weekends, and holidays.

Skills and Competencies

To succeed in this role, you will need to demonstrate:

• Customer Focus: A passion for delivering exceptional customer experiences and building strong relationships with our customers.
• Developing Potential: A willingness to learn and grow with our organization, taking on new challenges and responsibilities.
• Results Driven: A focus on achieving sales and customer service goals, with a strong work ethic and commitment to excellence.
• Strong Organizational Skills: The ability to prioritize tasks, manage multiple responsibilities, and maintain a clean and organized store environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
• Problem Solving/Decision Making: The ability to analyze problems, make informed decisions, and take initiative to resolve customer complaints and issues.
• Job Knowledge: A strong understanding of our products, services, and policies, with the ability to provide accurate information to customers.
• Relationship Management: The ability to build and maintain strong relationships with customers, colleagues, and management, contributing to a positive and inclusive store culture.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer:

• Training and Development: Comprehensive training programs to help you develop the skills and knowledge you need to succeed in your role.
• Career Advancement: Opportunities for career advancement and promotion, with a clear path for growth and development.
• Competitive Compensation and Benefits: A competitive salary and benefits package, including opportunities for bonuses and incentives.

Work Environment and Company Culture

At Blithequark, we pride ourselves on creating a positive and inclusive work environment. Our stores are designed to be welcoming and engaging, with a focus on teamwork, collaboration, and employee recognition. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected.

Compensation, Perks, and Benefits

We offer a competitive compensation and benefits package, including:

• Competitive Salary: A salary that reflects your skills, experience, and contributions to our organization.
• Benefits Package: A comprehensive benefits package, including medical, dental, and vision coverage.
• Perks and Incentives: Opportunities for bonuses, incentives, and employee recognition programs.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity at Blithequark. As a Customer Service Representative, you will play a vital role in driving sales, maintaining a positive store environment, and building strong relationships with our customers. Join our team today and start your career with Blithequark!