Experienced Retail Sales Associate – Part-time Opportunity for Customer-Focused and Results-Driven Individuals in the Sporting Goods Industry

Introduction to Big 5 Sporting Goods

Big 5 Sporting Goods is a leading retailer in the sporting goods industry, dedicated to providing top-quality products and exceptional customer service to sports enthusiasts and individuals with an active lifestyle. With a strong presence in the market, we are committed to fostering a culture of excellence, teamwork, and continuous improvement. Our mission is to create a unique shopping experience that exceeds our customers' expectations, making us the go-to destination for all their sporting goods needs.

Job Overview

We are seeking an energetic, sports-minded individual to join our customer service team as a Retail Sales Associate on a part-time basis. As a key member of our team, you will be responsible for delivering outstanding customer service, driving sales growth, and maintaining a productive and organized store environment. If you are a motivated, results-driven individual with a passion for sports and customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide exceptional customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner
• Perform sales and service tasks throughout the store, ensuring a seamless shopping experience for all customers
• Direct customers to products, answer telephones, and provide detailed product descriptions to drive sales and increase customer satisfaction
• Propose add-on sales to customers, upselling and cross-selling products to meet sales targets and increase average transaction value
• Check and retrieve merchandise from storage areas, restock shelves, and maintain a clean and organized store environment
• Clean and organize merchandise on the sales floor, ensuring a visually appealing and safe shopping environment
• Collaborate with colleagues to achieve sales goals, participate in visual merchandising, and support store events and promotions

Essential Qualifications

• Maintain a high level of energy and enthusiasm, with a strong passion for sports and customer service
• Possess basic organizational and math skills, with the ability to multitask and prioritize tasks effectively
• Must be 18 years of age or older, with a high school diploma or equivalent required
• Ability to lift up to 25 pounds, with or without reasonable accommodation, and stand for long periods
• Effective and demonstrable interactive and communicative skills, with the ability to work in a fast-paced environment

Preferred Qualifications

• Previous retail or customer service experience, preferably in the sporting goods industry
• Knowledge of sports and outdoor activities, with a strong understanding of products and services offered by Big 5 Sporting Goods
• Basic computer skills, with the ability to operate a point-of-sale system and other retail software
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays

Skills and Competencies

• Communication Skills: ability to communicate effectively with customers, colleagues, and management, both verbally and in writing
• Customer Service Skills: ability to provide exceptional customer service, responding to customer inquiries and resolving issues in a professional and courteous manner
• Sales and Marketing Skills: ability to drive sales growth, upsell and cross-sell products, and promote store events and promotions
• Teamwork and Collaboration: ability to work effectively in a team environment, supporting colleagues and contributing to a positive and productive store culture
• Adaptability and Flexibility: ability to adapt to changing situations, priorities, and deadlines, with a flexible approach to work schedules and tasks

Career Growth Opportunities and Learning Benefits

At Big 5 Sporting Goods, we are committed to the growth and development of our employees. As a Retail Sales Associate, you will have access to training and development programs, designed to enhance your skills and knowledge in customer service, sales, and retail operations. With opportunities for advancement and career progression, you can build a rewarding and challenging career with our company.

Work Environment and Company Culture

Our store environment is fast-paced and dynamic, with a focus on teamwork, customer service, and sales growth. We foster a culture of excellence, recognizing and rewarding employees for their contributions to the company. With a strong emphasis on employee engagement and satisfaction, we offer a positive and supportive work environment, where you can thrive and grow as a professional.

Compensation, Perks, and Benefits

We offer a competitive salary, with a range of benefits and perks designed to support your well-being and career growth. These include:

• Employee Purchase Discount
• Employee Referral Program
• Flexible Schedule
• Ticket Discounts to Top Attractions and Events
• Dental, Medical Insurance
• Savings and Profit-Sharing Plan – 401k/Roth IRA

Our California Pay Scale ranges from $16.50 to $19.15 per hour, depending on store location.

Conclusion

If you are a motivated, customer-focused individual with a passion for sports and retail, we encourage you to apply for this exciting opportunity. As a Retail Sales Associate with Big 5 Sporting Goods, you will have the chance to build a rewarding and challenging career, with opportunities for growth and development. Don't miss out on this chance to join our team and contribute to our mission of providing exceptional customer service and driving sales growth. Apply now and take the first step towards a successful and fulfilling career with Big 5 Sporting Goods.

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