Experienced Technical Content Designer – Customer Service Content Strategy and Support Experience

Join the Future of Entertainment with blithequark

blithequark is revolutionizing the way people enjoy entertainment worldwide. With a presence in over 190 countries and 278 million paid memberships, we're not just a streaming service – we're a global community of entertainment lovers. Our mission is to provide an exceptional viewing experience, and we need talented individuals like you to help us achieve it. We're currently looking for a Technical Content Designer to join our Customer Service Content Strategy team and help shape the support experience for our members and customer service agents.

About the Role

As a Technical Content Designer at blithequark, you'll be part of our Global Customer Service organization, focusing on providing amazing interactions with our subscribers worldwide. Your primary goal will be to improve the support experience for our members and customer service agents by creating and managing content for our Help Center and internal customer service knowledge base. You'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to ensure that our content is clear, concise, and easily accessible.

Key Responsibilities

• Lead large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting.
• Create and edit customer service content, including Help Center and internal knowledge base articles, customer service emails, and other support materials.
• Ensure consistent content style, tone, and format meet the evolving expectations of a global audience.
• Partner closely with support operations, localization, legal, product design, and engineering teams to ensure seamless content integration.
• Create, maintain, and update style guides and editorial training to ensure high-quality content.
• Leverage multiple data sources to provide data-driven analysis and content recommendations.

What We Are Looking For

Essential Qualifications

• BS/BA degree in a relevant field.
• 5+ years of relevant experience in technical content design, writing, or a related field.
• Exceptional writing, editing, project management, and communications skills.
• Extensive technical or UI writing experience, preferably in a customer service organization or highly technical environment for a consumer audience.
• Experience writing for different platforms, such as computer, mobile, or TV.
• Experience with information architecture and content management systems.

Preferred Qualifications

• Independent, self-starter with innovative thinking and a curious mindset.
• Action-oriented with the ability to drive improvements and build strong relationships.
• Superior communication skills, including storytelling and adaptability in a fast-paced environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Technical Content Designer, you'll have opportunities to:

• Collaborate with cross-functional teams to drive content strategy and innovation.
• Develop your writing, editing, and project management skills through training and mentorship.
• Contribute to the creation of high-quality content that impacts millions of users worldwide.

Work Environment and Company Culture

blithequark is a unique and dynamic work environment that values diversity, equity, and inclusion. We:

• Celebrate diversity of thought and background, recognizing that it builds stronger teams.
• Approach diversity and inclusion seriously and thoughtfully, ensuring equal opportunities for all employees.
• Offer a flexible and supportive work environment that encourages work-life balance.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive annual salary ranging from $50,000 to $190,000.
• Stock Option Program to give you a stake in our company's success.
• Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
• Paid leave of absence programs, including 35 days annually for full-time hourly employees and flexible time off for full-time salaried employees.

Why Join blithequark?

If you're passionate about creating exceptional content and supporting a global community of entertainment lovers, we want to hear from you. At blithequark, you'll have the opportunity to:

• Be part of a dynamic and innovative company that's shaping the future of entertainment.
• Collaborate with talented individuals from diverse backgrounds and industries.
• Develop your skills and expertise through training and mentorship.
• Make a meaningful impact on the support experience of our members and customer service agents.

Ready to take the next step in your career? Apply now to join our team as a Technical Content Designer and help us revolutionize the way people enjoy entertainment worldwide!