**Experienced Clinical Customer Service Representative – Remote Healthcare Call Center**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working with diverse populations? If so, we invite you to join blithequark's dynamic team as a Clinical Customer Service Representative in our high-volume remote call center. As a key member of our team, you will play a vital role in supporting our mission to empower individuals to live healthier and longer. **About blithequark** blithequark is a leading healthcare organization dedicated to providing innovative solutions and exceptional service to our members nationwide. Our team of dedicated professionals is committed to delivering high-quality care and support to individuals and families navigating the complexities of healthcare. As a Clinical Customer Service Representative, you will be part of a dynamic team that is passionate about making a positive impact in the lives of our members. **Responsibilities** As a Clinical Customer Service Representative, you will be responsible for providing exceptional customer service to our members by responding to their inquiries and providing information regarding all aspects of their association with blithequark. Your key responsibilities will include: * Answering incoming calls in a professional, accurate, timely, and courteous manner * Ascertain the nature of the call and record information in the Communication Log * Look up member information using proprietary blithequark systems and provide information to the caller * Forward logs requiring further research to the appropriate department * Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.) * Utilize appropriate resources, including those online, to provide timely responses * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner * Meet or exceed minimum key job accountabilities established for the Clinical Customer Service Representative position * Document all calls appropriately * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Respond to requests for internal and external customers and/or clients, as required **Qualifications** To be successful in this role, you will need to possess the following qualifications: * High school diploma or equivalent required * Minimum of one year of experience performing customer service duties; inbound call center experience preferred * Basic computer skills * Strong verbal communication skills **Core Competencies** As a Clinical Customer Service Representative, you will need to demonstrate the following core competencies: * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters **Work Environment and Requirements** As a remote worker, you will be required to work from home in a designated work area with company-provided technology equipment. You will need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed). **Compensation and Benefits** As a Clinical Customer Service Representative, you will be compensated at a rate of $15/hour, with the potential to earn up to $16/hour within the first year, plus merit. You will also be eligible for additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months. blithequark offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and paid time off. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting the growth and development of our employees. As a Clinical Customer Service Representative, you will have opportunities to learn and grow with our organization, including: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A collaborative and supportive work environment that encourages teamwork and open communication **Equal Employment Opportunity** blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified individuals of all backgrounds and perspectives. **How to Apply** If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for the Clinical Customer Service Representative position at blithequark. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Contact Information** For more information about this position or to request an accommodation, please contact our Human Resources Department at (800) 848-3555 x6702. **Equal Employment Opportunity Posters** Please view Equal Employment Opportunity Posters provided by OFCCP here. **Accommodation Request** If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. **Pay Disclosure** blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job