Senior Design Manager, Consumer Products - DashPass & Affordability at DoorDash

Join the DoorDash Team as a Senior Design Manager, Consumer Products - DashPass & Affordability

DoorDash, a pioneer in the food delivery and logistics industry, is seeking an exceptional Senior Design Manager to lead the design strategy for DashPass and Affordability. As a key member of the Consumer team, you will play a pivotal role in shaping the mobile app experience for millions of users who rely on DoorDash to order from their favorite local merchants. If you're passionate about user-centric product development, team leadership, and driving business growth, we want to hear from you!

About DoorDash

DoorDash is a rapidly growing technology company that has revolutionized the way people order food and other essentials from their favorite local merchants. With a strong presence in the United States, Canada, and Australia, DoorDash is committed to making it easier for customers to access the products they need and love. Our platform connects customers with local merchants, enabling them to order food, groceries, and other items for delivery or pickup.

Our Mission

At DoorDash, our mission is to empower local commerce by connecting customers with the products they need and love. We're dedicated to making it easier for customers to access the products they want, while also helping local merchants grow their businesses. Our goal is to create a seamless and enjoyable experience for both customers and merchants, and we're looking for talented individuals like you to help us achieve it.

Job Summary

As the Senior Design Manager for DashPass and Affordability at DoorDash, you will oversee two key initiatives: DashPass, which aims to create the most rewarding membership program for local commerce, and the Affordability team, which is dedicated to making DoorDash services more accessible and cost-effective for all customers. You will manage a talented group of designers, guiding them through the design process, and ensuring that their work aligns with the overall product vision. You will collaborate closely with cross-functional teams, including Product Management, Engineering, Operations, and User Research, to define a clear design roadmap that enhances user experience and drives customer satisfaction.

Key Responsibilities:

• Design Leadership: Manage a group of designers and define the design strategy for DashPass and Affordability, ensuring that the team's work aligns with the overall product vision.
• Collaboration: Collaborate with Product Management, Engineering, Operations, and User Research to define a clear product vision and roadmap, and to ensure that design solutions meet business objectives.
• Mentorship: Mentor and coach designers on the team, providing project feedback and career guidance to help them grow and develop in their roles.
• Recruitment: Partner with the recruiting team to attract, interview, and hire new designers for the team, ensuring that we build a diverse and talented team.
• Problem-Solving: Explore complex problem spaces and chart a path forward for product development, identifying opportunities to drive business growth and improve the customer experience.
• Influence: Influence the team's approach to product development and shape organizational processes, ensuring that design solutions meet business objectives and customer needs.

Requirements

Essential Qualifications:

• Experience: 4+ years of experience managing successful product design teams, with a strong track record of delivering high-quality design solutions.
• Advocacy: Strong advocacy for product quality and user-centric product development, with a passion for creating seamless and enjoyable experiences for customers.
• Leadership: Ability to engage teammates and proactively initiate new programs, with a strong focus on collaboration and team-building.
• Complex Problem-Solving: Comfortable working within complex product ecosystems, with the ability to navigate ambiguity and uncertainty.

Preferred Qualifications:

• Industry Experience: Experience in the technology and logistics industry, with a strong understanding of the challenges and opportunities in this space.
• Mobile App Design: Familiarity with mobile app design and user experience best practices, with a strong focus on creating intuitive and engaging experiences.
• Membership Programs: Knowledge of membership programs and customer loyalty strategies, with a strong understanding of how to drive customer engagement and retention.

What We Offer

Compensation and Benefits:

• Competitive Salary: A competitive salary that reflects your skills and experience.
• Comprehensive Benefits: Comprehensive healthcare benefits, including medical, dental, and vision insurance.
• Retirement Plan: 401(k) plan with employer matching contributions.
• Disability Coverage: Short-term and long-term disability coverage.
• Life Insurance: Basic life insurance.
• Well-being Benefits: Well-being benefits and wellness expense reimbursement.
• Paid Time Off: Paid time off and paid parental leave.
• Paid Holidays: Several paid holidays throughout the year.
• Equity Grants: Opportunities for equity grants.

Why Join DoorDash?

At DoorDash, we're committed to creating a culture that's inclusive, collaborative, and supportive. We believe in empowering our employees to take ownership of their work and to make a meaningful impact on our business. Here are just a few reasons why you might want to join our team:

• Innovative Culture: We're a rapidly growing company that's always looking for new ways to innovate and improve.
• Collaborative Environment: We believe in collaboration and teamwork, and we're always looking for talented individuals who can help us drive business growth.
• Professional Development: We're committed to helping our employees grow and develop in their careers, with opportunities for mentorship, training, and advancement.
• Flexible Work Arrangements: We offer flexible work arrangements, including remote work options, to help our employees achieve a better work-life balance.

How to Apply

If you're excited about the opportunity to join DoorDash as a Senior Design Manager, Consumer Products - DashPass & Affordability, we encourage you to apply! Please submit your resume and a cover letter that highlights your skills and experience.

We can't wait to hear from you and explore how you can contribute to our team!