Senior Enterprise Account Manager - DoorDash for Business (DDFB) - Hybrid Remote Work Model
Join the DoorDash Team as a Senior Enterprise Account Manager - DDFB
DoorDash, a leading technology and logistics company, is seeking an experienced Senior Enterprise Account Manager to join our DoorDash for Business (DDFB) team. As a Senior Enterprise Account Manager, you will play a critical role in driving growth and success for our largest corporate customers in North America. This is a unique opportunity to leverage your account management expertise, strategic thinking, and sales skills to make a significant impact on our business.
About DoorDash and Our Mission
At DoorDash, our mission is to empower local economies by building connections with businesses across the nation. We are a technology and logistics company that started with door-to-door delivery, and we are evolving to become a platform that people turn to for any and all goods. Our team members are passionate about making a difference, and we are committed to supporting their happiness, healthiness, and overall well-being.
About the DoorDash for Business Account Management Team
The DoorDash for Business Account Management (Post-Sales) Team is focused on retaining and growing our managed customers who use the services and products offered by DoorDash for Business. Our team is dedicated to providing exceptional customer service, developing strategic relationships, and driving revenue growth. As a Senior Enterprise Account Manager, you will be part of a dynamic team that is passionate about delivering results and making a positive impact on our customers' businesses.
Key Responsibilities
- Engage our largest and most complex customers in growth strategy conversations and introduce and execute on new product opportunities to broaden partnership depth and increase revenue streams
- Have a solid understanding of account management fundamentals such as protecting against churn, problem-solving, and ensuring clients and DoorDash have an aligned financial picture
- Develop and execute specific strategic account plans and larger retention initiatives across your book of business to drive satisfaction and achieve product adoption
- Organize and present on quarterly business reviews, while marshaling the right teammates and resources to help achieve your desired outcome
- Show a strong bias to action and attention to detail to ensure customer needs are prioritized and resolved in a timely manner
- Collaborate cross-functionally with S&O, analytics, and product to drive our business forward
Essential Qualifications
- 7+ years of experience managing clients in a complex environment
- Proven capability of thriving in an environment with ambiguity
- Effective communicator, both verbal and written
- Ability to analyze, pull, and coordinate data across multiple sources
- Ability to learn fast independently and juggle multiple priorities
- Proactively inform teams of your workflow and raise your hand for special projects
- Actively seek guidance from peers and cross-functional partners, and both ask and action the feedback
- Know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
Preferred Qualifications
- Knowledge of CRM software (e.g., Salesforce)
- Experience in food delivery
- Experience at a SaaS company
Skills and Competencies
- Strategic thinking and problem-solving
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong analytical and organizational skills
- Ability to build and maintain strong relationships with customers and internal stakeholders
Career Growth Opportunities and Learning Benefits
At DoorDash, we are committed to supporting the growth and development of our team members. As a Senior Enterprise Account Manager, you will have opportunities to:
- Develop your account management and sales skills
- Build strategic relationships with customers and internal stakeholders
- Contribute to the development of new products and features
- Collaborate with cross-functional teams to drive business results
- Participate in training and development programs to enhance your skills and knowledge
Work Environment and Company Culture
DoorDash offers a hybrid remote work model, combining remote work with time in our office. Our office is a collaborative and dynamic environment that fosters creativity, innovation, and teamwork. We value diversity, equity, and inclusion, and we are committed to creating a workplace that is inclusive and respectful of all employees.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive base salary
- Opportunities for equity grants and sales commission
- Estimated pay range: $170,000 - $250,000 (inclusive of on-target incentive pay)
- Comprehensive benefits package, including 401(k) plan with employer match, paid time off, paid parental leave, wellness benefit, and several paid holidays
- Medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, commuter benefit match, and mental health program (for full-time employees)
Why Join DoorDash?
At DoorDash, we are passionate about making a difference in the lives of our customers, Dashers, and communities. We offer a dynamic and supportive work environment, opportunities for growth and development, and a commitment to diversity, equity, and inclusion. If you are a motivated and results-driven professional who is passionate about delivering exceptional customer service and driving business results, we encourage you to apply for this exciting opportunity.
How to Apply
If you are interested in joining our team as a Senior Enterprise Account Manager - DDFB, please submit your application through our careers page. We look forward to hearing from you!
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