Senior Manager, Donor Relations - Mid-Level Giving Program Development and Stewardship

Join the Movement for Healthy Moms and Babies: Become a Senior Manager, Donor Relations with March of Dimes

Are you a passionate and collaborative leader with a proven track record in donor relations and fundraising? Do you have a strong desire to make a meaningful impact in the lives of moms and babies across the country? March of Dimes, a pioneering organization dedicated to improving the health of all moms and babies, is seeking a highly skilled and experienced Senior Manager, Donor Relations to join our team. As a Senior Manager, Donor Relations, you will play a critical role in developing and executing mid-level giving strategies to drive donor engagement, retention, and growth.

About March of Dimes

For over 80 years, March of Dimes has been at the forefront of the fight for the health of all moms and babies. Our mission is to improve the health of moms and babies by funding research, providing resources and programs, and advocating for policies that support healthy pregnancies and birth outcomes. With a strong legacy of creating lasting change, we are committed to making America more equitable and giving families the best possible start. Our work is guided by a culture of excellence, collaboration, and a deep passion for our mission.

The Opportunity

We are seeking a seasoned Senior Manager, Donor Relations to lead our mid-level giving program and drive success in donor cultivation and stewardship. As a key member of our development team, you will be responsible for managing a portfolio of approximately 600-700 mid-level donors, developing and executing stewardship plans, and working collaboratively with other departments to ensure that our mission and fundraising objectives are met. This is a unique opportunity to make a significant impact in the lives of moms and babies while advancing your career in a dynamic and supportive environment.

Key Responsibilities

• Program Development: Develop and execute the mid-level giving program based on best practices, with a focus on donor retention, growth, and moving donors to major gifts pipelines as appropriate. Evaluate progress and results frequently and adjust portfolio as needed.
• Portfolio Management: Develop and execute a stewardship plan for all assigned donors. Engage donors through consistent communication, cultivation, and stewardship, to increase donor support, achieve revenue goals, and enhance the donor experience. Ensure donors receive a touch point at least every 60 days, if not more frequently.
• Donor Stewardship: Utilize current materials such as newsletters, website, reports, and other assets, to create personalized touch points for donors based on their interests and giving. Execute planned touch points using multiple communications channels, including phone, email, handwritten notes, and personal mail. Determine which donors would benefit from more personalization and increased frequency of contact.
• Prompt Thanking: Personally thank donors in portfolio and donors who give $250+ gifts through the Direct Response channel within 48 hours. Determine if $250+ donors would benefit from a relationship with mid-level or major gift officers based on research, conversation, and response.
• Constituent Services: Respond to mid-level donor requests for information and demonstrate exemplary customer service.
• CRM and Data Management: Keep current, accurate, and timely donor engagement and communication records in CRM (ROI Solutions), including updating or correcting inaccurate or missing data as needed.
• Other: Handle other duties as assigned.

Essential Qualifications

• Education: A bachelor's degree, preferably in marketing, communications, or public relations.
• Experience: At least 3-5 years of prior experience in events, volunteer management, customer service, donor relations, fundraising, or related experience in fields such as sales, business development, and marketing.
• Knowledge: A strong passion for March of Dimes' mission and drive to create awareness and grow funding pathways through mid-level giving and major gifts. Understanding of the principles of philanthropy.
• Skills: Proficiency with CRM systems and all MS Office products. Excellent interpersonal, oral, and written communication skills. Ability to write persuasively and creatively, tailoring March of Dimes' message to a variety of audiences while using an appropriate tone and style that aligns with March of Dimes' core message and brand.

Preferred Qualifications

• Experience with Donor Relations: Proven experience in donor relations, with a focus on mid-level giving and major gifts.
• Fundraising Experience: Experience in fundraising, with a focus on donor engagement, retention, and growth.
• Leadership Experience: Experience in leading teams or working independently in a fast-paced environment.

Behavioral Competencies

• Donor Centricity: Demonstrated ability to develop relationships in a donor-centric way.
• Collaboration: Commitment to working collaboratively with leadership and colleagues.
• Organizational Skills: Exceptional organizational skills with the ability to manage a large volume of detailed information.
• Communication Skills: Excellent interpersonal, oral, and written communication skills.
• Self-Motivation: High degree of self-motivation and self-accountability to achieve fundraising goals.
• Problem-Solving: Aptitude to positively address challenges and implement appropriate solutions in accordance with overall team and organizational goals.

What We Offer

• Competitive Salary: A competitive salary starting at $X, with opportunities for growth and advancement.
• Benefits Package: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Professional Development: Opportunities for professional growth and development, including training and mentorship.
• Remote Work: The opportunity to work remotely, with flexibility to work from home or other locations.
• Meaningful Work: The chance to make a meaningful impact in the lives of moms and babies across the country.

Career Growth Opportunities and Learning Benefits

At March of Dimes, we are committed to the growth and development of our employees. We offer a range of opportunities for professional development, including training programs, mentorship, and education assistance. Our employees have the opportunity to advance their careers and take on new challenges, both within the organization and in the broader nonprofit sector.

Work Environment and Company Culture

March of Dimes is a dynamic and supportive work environment that values collaboration, innovation, and teamwork. Our company culture is built on a foundation of respect, integrity, and a deep passion for our mission. We offer a range of employee benefits and activities, including employee recognition programs, team-building events, and volunteer opportunities.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes a competitive salary, benefits, and perks. Our employees receive a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and employee recognition programs.

Take the Next Step

Are you ready to join our team and make a meaningful impact in the lives of moms and babies? Apply now and let's discuss how you can become a vital part of our success story.