[Remote] Customer Service Rep II

Note: The job is a remote job and is open to candidates in USA. Medtronic is a leader in medical technology and solutions, committed to improving healthcare access and equity. The Customer Service Rep II will represent the company to customers, manage orders, and provide support while working remotely and collaborating across teams. The role involves communication with both internal and external contacts and may include some travel. Responsibilities • Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers with appropriate support or field staff. • May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on email orders. • May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. • May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels. • Communicates typically with internal contacts within and outside of immediate team. Obtains and provides information requiring some explanation or interpretation. • May provide guidance and assistance to new or entry level employees. Skills • Requires high school diploma or equivalent with minimum of 2 years of experience. • Experience with Microsoft Office. • One year of experience working with payment processing, data entry, customer service, payable accountants. • Proficiency in Microsoft Excel is a plus. • Strong customer service skills. • Strong communication skills via email, in person, and by phone. • Experience in cross-functional projects and process improvements. • Experience in SAP Order Delivery Module (ORM) is a great plus. • Excellent interpersonal skills. Benefits • Health, Dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps (global well-being program) • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums) Company Overview • Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry. It was founded in 1949, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.medtronic.com. Company H1B Sponsorship • Medtronic has a track record of offering H1B sponsorships, with 157 in 2025, 388 in 2024, 293 in 2023, 311 in 2022, 300 in 2021, 261 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job