Experienced Customer Care Specialist for Digital Transaction Processing – FULLY REMOTE IN US

Introduction to blithequark

blithequark is a pioneering leader in Digital Transaction Processing, revolutionizing the way medical providers and payers manage their billing and payment processing needs. Our innovative products enable providers to streamline their billing operations, improve payment cycles, and reduce frictional costs associated with checking bill and payment status. By leveraging our solutions, payers and providers can significantly reduce operational costs, boost operational efficiency, and enhance levels of service while meeting the latest regulatory compliance requirements for electronic billing and payment services. With an impressive network of over 1,500,000 submitters and 5,000 Workers' Compensation, Group Health, and Auto Medical payers nationwide, blithequark has established itself as the leading connectivity solution in the market.

About the Client Support Division

At blithequark, our Client Support Division is renowned for its world-class service, and we strive for nothing less than excellence. As a key member of this division, you will play a vital role in providing top-notch customer support to new and existing payers and providers, ensuring seamless account set up, maintenance, and acceptance and delivery of medical bills, payments, and other insurance-related processes. Your expertise will be instrumental in fostering strong relationships with our clients' business and technical resources, as well as internal blithequark staff.

Position Responsibilities

As a Customer Care Specialist, your primary responsibilities will include:

• Responding to customer inquiries via phone or email in a timely and professional manner
• Escalating and monitoring issues that require coordination and follow-up with blithequark's Internal Departments (e.g., development, operations, engineering) and external business partners/clients
• Creating and monitoring all Code Red (escalated/critical) issues to determine the necessary communication, whether internal or external
• Reproducing issues on behalf of customers and assisting in verifying fixes, account set-up, etc.
• Accurately documenting all communications, research documentation, and relevant information in the Client Support ticketing system (Zendesk)

Essential Skills and Experience

To excel in this role, you should possess:

• 3+ years of experience in a call center or customer care environment
• Experience with medical billing and a strong understanding of the workers' compensation and/or group health insurance industry
• Proficiency with Microsoft Office Suite Products and proven technical experience
• Demonstrated troubleshooting and analytical skills, with exceptional multitasking skills
• Verbal and written communication skills that are professional and polished
• A strong advocate of customer service principles and practices

Desired Competencies

While not essential, the following competencies are highly desirable:

• A strong sense of urgency in addressing and responding to issues
• Excellent interpersonal and communication skills, with adaptive listening skills
• Thorough attention to detail and accuracy, with the ability to effectively multi-task and prioritize issues and requests
• Experience working in an online customer service ticketing system for email and phone inquiries
• Understanding of X-12 File formats and bi-lingual skills (Spanish)

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Care Specialist, you will have access to ongoing training and professional development opportunities, enabling you to enhance your skills and knowledge in the digital transaction processing industry. Our dynamic team environment and limited structure allow for independence and autonomy, while also providing opportunities for collaboration and innovation.

Work Environment and Company Culture

blithequark prides itself on its world-class Client Support Division, and we are dedicated to maintaining a positive and supportive work environment. Our company culture values excellence, innovation, and customer satisfaction, and we strive to create a workplace that is engaging, challenging, and rewarding. As a fully remote position, you will have the flexibility to work from anywhere in the US, with the opportunity to collaborate with our team in a virtual setting.

Compensation, Perks, and Benefits

blithequark offers a competitive hourly rate and a comprehensive benefits package, including opportunities for professional growth and development. Our perks and benefits are designed to support the well-being and success of our employees, both personally and professionally.

Conclusion

If you are a motivated and customer-focused individual with a passion for digital transaction processing, we encourage you to apply for this exciting opportunity to join blithequark's Client Support Division. As a Customer Care Specialist, you will play a vital role in delivering world-class customer support and contributing to the success of our clients and our organization. Apply now to take the first step in your career with blithequark and discover a world of opportunities and growth.