Experienced Patient Customer Service Support Representative – Remote Opportunity for Delivering Exceptional Healthcare Experiences

Introduction to blithequark

At blithequark, we are on a mission to revolutionize the healthcare landscape by accelerating life-changing breakthroughs and improving the delivery of care for all. As a valued member of our team, you will be inspired to discover more, develop new skills, and pursue career-building opportunities that help solve some of today's biggest health challenges around the world. Our commitment to innovation, continuous improvement, and customer satisfaction makes us an ideal place for individuals who are passionate about making a difference in the lives of others.

About the Role

blithequark's Patient Customer Service department within the Revenue Cycle Management Division is seeking energetic, passionate, and customer-focused individuals to join our team as Customer Service Support Representatives. As a key member of our team, you will play a vital role in delivering exemplary customer experiences through innovation and continuous improvement. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then blithequark is the place for you!

Key Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing timely and effective solutions to their inquiries and concerns.
• Initiate payment plans for patients with outstanding balances, ensuring that they receive the support they need to manage their accounts.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a commitment to first-call resolution and customer satisfaction.
• Maintain performance goals, consistently meeting or exceeding targets, and demonstrating a willingness to learn and improve through feedback and coaching.
• Ability to become proficient with processes after completing a structured training program, demonstrating a commitment to ongoing learning and professional development.

Knowledge, Skills, and Abilities

• Ability to work and learn in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
• Attention to detail, ensuring that all customer interactions are accurate, efficient, and effective.
• Perform successfully in a team environment, collaborating with colleagues to achieve shared goals and objectives.
• Excellent organization skills, managing multiple tasks and responsibilities with ease, and maintaining a high level of productivity.
• Proficiency navigating multiple computer screens and applications, demonstrating a strong ability to learn and adapt to new technologies.
• Alpha-Numeric data entry proficiency, ensuring that all customer information is accurate and up-to-date.
• Excellent communication skills, providing clear, concise, and empathetic support to customers, and demonstrating a strong ability to resolve conflicts and concerns.

Requirements

• High School Diploma or equivalent, demonstrating a strong foundation in education and a commitment to ongoing learning and development.
• REMOTE WORK: Dedicated work-from-home space, demonstrating a strong ability to manage time and tasks independently, and maintain productivity in a remote environment.
• Ability to manage time and tasks independently, prioritizing responsibilities, and maintaining a high level of productivity.
• Previous medical and/or call center experience a plus, demonstrating a strong understanding of the healthcare industry, and a commitment to delivering exceptional customer experiences.

Technical Requirements

• Internet download speed of at least 50 megabytes per second, ensuring that all customer interactions are efficient and effective.
• No satellite internet, demonstrating a strong ability to maintain a stable and reliable internet connection.
• Ability to connect equipment to router/modem with Ethernet cord, ensuring that all technical requirements are met, and that customer interactions are not disrupted.

Why Join blithequark?

At blithequark, we offer a range of benefits and incentives that make us an attractive employer in the healthcare industry. These include:

• Work-from-home opportunity, providing the flexibility and autonomy to manage your work environment, and maintain a healthy work-life balance.
• Quarterly variable bonus potential, recognizing and rewarding your contributions to the team, and demonstrating a commitment to your financial well-being.
• Generous paid time off, providing the opportunity to rest, recharge, and pursue your interests outside of work.
• Medical, Vision, and Dental Insurance Options, demonstrating a commitment to your physical and mental health, and providing access to a range of healthcare services.
• Flexible Spending Accounts, providing the opportunity to save for healthcare expenses, and manage your finances effectively.
• 401k and Employee Stock Purchase plans, demonstrating a commitment to your financial well-being, and providing opportunities for long-term savings and investment.
• No Charge Lab Testing, providing access to a range of healthcare services, and demonstrating a commitment to your physical and mental health.
• Fitness Reimbursement Program, providing the opportunity to pursue your fitness goals, and maintain a healthy lifestyle.
• And many more incentives, demonstrating a commitment to your overall well-being, and providing a range of benefits and perks that make blithequark an attractive employer.

Pay Range

The pay range for this role is $15.25-21.00 or State/Local minimum wage, if higher, demonstrating a commitment to fair and competitive compensation, and recognizing the value of your contributions to the team.

Application Window

The application window for this role closes on 10/2/2024, so don't miss out on this opportunity to join our team, and make a difference in the lives of others.

Shift Details

The shift for this position will be Monday-Friday; 11am-8pm (EST), which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST), demonstrating a commitment to flexibility, and providing the opportunity to manage your work schedule effectively.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.

Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Diversity and Inclusion

blithequark is proud to be an Equal Opportunity Employer, striving for diversity and inclusion in the workforce, and not tolerating harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual, and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional healthcare experiences, then we encourage you to apply for this exciting opportunity to join our team at blithequark. With a range of benefits, incentives, and opportunities for growth and development, we are confident that you will find a rewarding and challenging career with us. So why wait? Apply today, and take the first step towards a fulfilling and meaningful career in healthcare!