Experienced Customer Success Specialist – Technical Support and Customer Service Expert for Home Security Systems at blithequark

Introduction to blithequark

At blithequark, we are dedicated to making every individual feel safe and secure in their own home. As a pioneering force in the home security industry, we pour our hearts and souls into innovation, always keeping our customers at the forefront of everything we do. When you join our team, you will become a vital component in bringing peace of mind to our customers. We believe in the power of teamwork and are constantly seeking ways to help our people grow and develop. Our inclusive culture values every voice, and we strive to create a supportive environment where everyone feels comfortable sharing their ideas. We also understand the importance of work-life balance, which is why we offer flexible remote work options. If you are looking to make a meaningful impact in a company that genuinely cares, blithequark is the ideal place for you.

Why We Are Hiring

We are growing and thriving, and as such, we need intelligent, talented, and humble individuals who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home. This is an exciting opportunity for someone who is passionate about customer success and technical support to join a dynamic team and contribute to the company's mission.

Job Overview

As a Customer Success Specialist at blithequark, you will be the first point of contact for customers seeking support. Your primary objective will be to deliver exceptional support, educate and empower customers, drive innovation, gather insights, and stay informed about product updates and industry trends. This role is perfect for someone who is passionate about helping others, has a strong technical background, and is eager to learn and grow with a fast-paced company.

Key Responsibilities

• Deliver Exceptional Support: Provide top-notch phone and chat assistance, resolving inquiries quickly to achieve first-call resolution and high customer satisfaction.
• Educate and Empower: Help customers understand their systems by providing clear, actionable troubleshooting guidance.
• Drive Innovation: Collaborate with teams across the organization to identify opportunities for process improvements that enhance the customer experience.
• Gather Insights: Collect and analyze customer feedback to inform product development and service enhancements.
• Stay Informed: Keep up with product updates and industry trends to ensure you are providing the best possible support.

What We Are Looking For

We are seeking an experienced Customer Success Specialist with a strong background in customer service or technical support. The ideal candidate will have:

• Experience: 2 years in customer service or technical support, with a proven ability to resolve inquiries effectively.
• Technical Know-How: Strong understanding of consumer electronics, especially in home security systems.
• Agility and Curiosity: Eager to learn new products and features, with a keen interest in technology and home security.
• People Skills: Approachable, empathetic, and a good listener, with strong oral and written communication skills that allow you to engage comfortably with both individuals and groups.
• Inclusivity and Team Spirit: Ability to contribute to an inclusive environment by respecting differences and fostering curiosity among team members.
• Customer-Centric Attitude: A genuine passion for helping others, backed by knowledge of customer service metrics (NPS, CSAT, QA, oFCR).

Preferred Qualifications

While not required, we prefer candidates with:

• 1-2 years of experience in a technology-driven industry that requires troubleshooting skills, such as consumer electronics or home security.

What We Offer

At blithequark, we offer a competitive salary range of $20 - $21 per hour, as well as a range of benefits, including:

• Flexible Hybrid Schedule: With shift differentials for nights and weekends, our hours range from 8:00 AM to midnight, seven days a week, giving you the flexibility to choose a schedule that works best for you.
• Paid Time Off: Enjoy paid holidays on Christmas Day, New Year’s Day, and Thanksgiving, plus additional floating holidays.
• Health Benefits: Comprehensive medical and dental coverage to keep you and your family healthy, along with an Employee Stock Purchase Plan to help you invest in your future.
• Career Development: Ongoing training and growth opportunities to advance your career.

Additional Requirements

Please note that you must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

Our Values

At blithequark, we share the following values:

• Customer Obsessed: Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High: Always challenging oneself and others to raise the bar.
• No Ego: “No job too small” attitude, and open, inclusive, and humble style.
• One Team: Highly collaborative approach to achieving success.
• Lift As We Climb: A track record of investing in developing others and helping others succeed.
• Lean & Nimble: Working with agility and efficiency to experiment in an often-ambiguous environment.

Diversity and Inclusion

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact us.

Conclusion

If you are a motivated and customer-focused individual with a passion for technical support and customer service, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Success Specialist, you will play a vital role in delivering exceptional support to our customers and contributing to the company's mission. Don't miss out on this chance to make a meaningful impact and grow your career with a dynamic and innovative company. Apply now and become a part of the blithequark team!