Experienced Bilingual Customer Support Online Chat Specialist (English + Spanish or Portuguese) for a Mission-Driven Christian and Catholic Prayer and Meditation App Development Team at blithequark

Introduction to blithequark

At blithequark, we are driven by a profound mission to create a prayer and meditation app that is authentically Christian and Catholic, yet a universal resource for anyone seeking a deeper connection with God. Our vision is built on the belief that people are yearning for peace, and that this peace can be found by embracing silence and communion with Christ. With the launch of our app in December 2018, we have been humbled by its incredible growth and traction, with over 15 million downloads and 250,000 5-star reviews. Backed by mission-driven investors, we are now expanding our team to further our impact and help more individuals grow closer to God.

About the Role

We are seeking an experienced and passionate Customer Support Online Chat Specialist who is bilingual in English and either Spanish or Portuguese. This is a full-time contractor position for 30-40 hours a week, initially for a 4-month contract with the potential for renewal based on performance. The ideal candidate will have a strong fluency in English and the ability to communicate effectively in Spanish or Portuguese, with additional languages such as Polish, German, French, Italian, or Tagalog being a plus.

Key Responsibilities

• Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese.
• Collect and relay customer feedback to the rest of the blithequark team to enhance our app and services.
• Identify potential issues and coordinate with the Development team to resolve them efficiently.
• Support other Customer Support projects as necessary to ensure comprehensive user satisfaction.

Requirements and Qualifications

To be successful in this role, you should have:

• A minimum of 3 years of experience in Customer Support/Service, with a proven track record of providing excellent support and resolving issues effectively.
• Strong fluency in English and being bilingual in Spanish and/or Portuguese, with excellent communication skills in both languages.
• Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk, or the ability to quickly learn these tools.
• Coding knowledge is not required but is considered a plus; however, being technically savvy is essential to support our users effectively.
• A reliably strong internet connection (at least 10 MB/s) and a computer that can connect to the web without issues.
• Flexibility to work various shifts, including evenings and weekends, as needed to ensure comprehensive support coverage.

What We Offer

By joining blithequark, you will be part of a mission-driven team that is making a significant impact on people's lives. You will have the opportunity to:

• Contribute to a product that is genuinely changing lives and helping people deepen their relationship with God.
• Grow with us as we expand our team and continue to develop our app and services.
• Enjoy a competitive compensation package that reflects market rates, with the potential for your role to evolve and grow.
• Experience the flexibility of a remote contract role, allowing you to work from anywhere in the world and maintain a healthy work-life balance.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Customer Support Online Chat Specialist, you will have the opportunity to learn and grow with our team, developing your skills in customer support, communication, and problem-solving. You will be part of a dynamic and fast-moving startup environment where each person's contributions are valued and recognized.

Work Environment and Company Culture

Our team at blithequark is built on the principles of humility, passion, and a deep commitment to our mission. We believe in creating a work environment that is supportive, inclusive, and inspiring, where each team member can thrive and contribute their best work. As a remote team, we foster open communication, transparency, and collaboration, ensuring that everyone feels connected and valued.

Compensation, Perks, and Benefits

We offer a competitive compensation package that is reflective of market rates, along with the flexibility and autonomy that comes with a remote contract role. While specific perks and benefits may vary, we are committed to ensuring that our team members are well-supported and rewarded for their hard work and dedication.

Conclusion

If you are passionate about our mission and have a strong desire to make a meaningful impact, we invite you to join our team at blithequark as a Customer Support Online Chat Specialist. This role offers a unique opportunity to be part of a fast-growing startup that is changing lives through its innovative approach to prayer and meditation. With your skills, experience, and passion, you can contribute to our continued success and growth, while also growing professionally and personally. We look forward to the opportunity to connect with you and explore how you can be part of our mission-driven team.