Experienced Remote Customer Service Representative - Beauty Advisor for Voice and Chat Support at blithequark

Introduction to blithequark

At blithequark, we are driven by our passion for people and our commitment to delivering exceptional customer experiences. As a leader in the beauty and cosmetics industry, we are dedicated to bringing people together and fostering meaningful connections with our clients, colleagues, and partners. Our Remote Beauty Advisors play a vital role in driving great customer experience, and we are excited to invite talented and motivated individuals to join our team as a Remote Customer Service Representative - Beauty Advisor for Voice and Chat Support.

Job Overview

As a Remote Customer Service Representative - Beauty Advisor at blithequark, you will be responsible for providing top-notch client support via phone and chat, assisting with client inquiries, troubleshooting, and general support. You will respond to all client communication via phone or chat and provide client support regarding account inquiries, service, programs/promotions, and technical issues. If you are a driven and results-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.
• Demonstrate high standards for quality service and maintain a positive outlook and enthusiastic attitude.
• Keep up to date with product/procedural knowledge and assessing industry trends to provide accurate and helpful support to clients.
• Work in tandem with the quality and training team to self-manage performance expectations and maintain an open communication line with Team Lead/Quality Advocate/Trainer and manager for support and personal development.
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts and adhere to all schedules and deadlines, both scheduled and special projects.
• Strictly adhere to key performance indicators (KPI) as set by management and strive to exceed key performance indicators (KPI) and quality goals as outlined by management.
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email, and be flexible to transition between channels at any time.

Essential Qualifications

• 2-3 years of experience in a business/professional environment, preferably in the service industry.
• Comparable experience in an office environment is encouraged, and a self-starter with the ability to manage workload efficiently is required.
• Exceptional written communication skills, with the ability to deliver a high level of client service under high volume, and commitment to client service and high-quality standards in grammar, punctuation, and written business acumen.
• Professional, upbeat, and engaging oral and/or written communication, with the ability to develop relationships with clients, even in difficult situations.
• Ability to advise and counsel clients in a quick and efficient manner, with excellent data entry skills (45-55 wpm minimum) and experience in windows-based applications, specifically client relationship management tools preferred.
• Must be computer literate and internet savvy, with e-commerce and online shopping experience preferred, and be flexible and ready to work in a dynamic shift environment, with weekends and evening shifts may be required.

Preferred Qualifications

• Bilingual proficiency in English and Spanish is preferred but not required.
• Experience in the beauty and cosmetics industry, with knowledge of products and services, is an asset.
• Previous experience in a call center or customer service environment, with experience in live chat support, is preferred.
• Strong desire to be helpful and take ownership to resolve customer situations, with a positive outlook and enthusiastic attitude.

Skills and Competencies

• Excellent oral communication skills, with clear diction, tone, and knowledge/use of proper grammar.
• Ability to multitask by reading, typing, and navigating through applications while speaking to customers.
• Naturally curious with an aptitude for learning and understanding quickly, with a commitment to ongoing learning and professional development.
• Strong problem-solving skills, with the ability to analyze situations and provide effective solutions.
• Ability to work in a fast-paced environment, with a high level of energy and persistence, and a strong desire to deliver results and exceed expectations.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative - Beauty Advisor, you will have access to ongoing training and development opportunities, including paid training, coaching, and mentoring. You will also have the opportunity to work with a talented and experienced team, with a strong focus on collaboration and teamwork. With a strong performance, you will have the opportunity to advance your career within the company, with opportunities for promotion and professional growth.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork, collaboration, and open communication. We are committed to creating a workplace culture that is inclusive, respectful, and empowering, where employees feel valued, supported, and encouraged to grow and develop. As a Remote Customer Service Representative - Beauty Advisor, you will be working from the comfort of your own home, with the flexibility to manage your schedule and workload. You will also have access to a range of tools and resources to support your success, including technology, training, and coaching.

Compensation, Perks, and Benefits

As a Remote Customer Service Representative - Beauty Advisor at blithequark, you will be offered a competitive hourly rate of $18 per hour, with the opportunity to earn a bonus based on performance. You will also have access to a range of perks and benefits, including a referral program, paid training, and opportunities for career growth and development. With a strong focus on work-life balance, you will have the flexibility to manage your schedule and workload, with a range of shift options available, including day, evening, and night shifts.

Conclusion

If you are a motivated and results-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity as a Remote Customer Service Representative - Beauty Advisor at blithequark. With a strong focus on career growth and development, a positive and supportive work environment, and a range of perks and benefits, this is an opportunity not to be missed. Apply now to join our team and take the first step towards a rewarding and challenging career in customer service.

How to Apply

To apply for this exciting opportunity, please click on the link below to register as a candidate and submit your application. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.