Experienced Strategic Account Management Leader - Driving Business Growth through Innovative Partnerships and Customer-Centric Solutions

Introduction to Workwarp and the Role

Imagine being part of a dynamic team that is revolutionizing the retail landscape through strategic partnerships and customer-centric solutions. At Workwarp, we are committed to helping our customers save money so they can live better. As a leader in the industry, we are seeking an experienced and results-driven Manager, Strategic Account Management to join our team. In this role, you will have the opportunity to make a significant impact on our business by driving growth, improving customer experiences, and fostering strong relationships with our strategic partners.

Position Overview

The Manager, Strategic Account Management role is at the heart of our Marketplace organization. As a Strategic Account Manager, you will be responsible for growing our most critical accounts through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches. You will partner with senior executives and leaders in these accounts to build their business on our Marketplace, driving business growth and improving customer experiences.

Key Responsibilities

• Manage strategic accounts: Serve as a strategic consultant/account manager, accountable for driving business growth across a portfolio of strategic sellers.
• Develop strategies with sellers to expand selection, improve offer quality, and drive operational improvements across their business.
• Oversee business performance: Lead annual and quarterly business planning and performance tracking for strategic sellers, conducting deep dive analysis on issues affecting seller business performance and implementing corrective actions.
• Drive performance against P&L levers, including gross merchandise value (GMV) and contribution profit.
• Be a trusted advisor: Develop strong and trusting relationships with partners, serving as the account "quarterback" – working across the organization to solve issues, address pain points, and implement growth initiatives.
• Optimize offer quality: Work directly with sellers to optimize their listings, including PDP content, ratings and reviews, ship speed, and price competitiveness, to maximize search optimization and discoverability across the platform.
• Drive adoption of seller services: Teach sellers how to be more successful across our platform, maximizing awareness and adoption of seller growth initiatives, including Walmart Fulfillment Services (WFS), Walmart Connect, and more.
• Develop strategic marketing plans: Develop seller marketing plans, including events, site placements, and promotions, that drive incremental traffic and GMV.
• Work cross-functionally: Collaborate with Product Management, Strategy, Operations, Site, and Marketing to deliver best-in-class customer and seller experiences.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or a related area, and 2 years' experience in business management, marketing and sales, healthcare, omni-channel merchandising, or a related area.
• Alternatively, 4 years' experience in business management, marketing and sales, healthcare, omni-channel merchandising, or a related area.
• Strong organizational skills, including prioritizing, scheduling, time management, and meeting deadlines.
• Strong negotiation and interpersonal skills, with the ability to build trust quickly and lead by influence with varied audiences.
• A results-oriented mindset, with a proven track record of leadership and taking ownership to produce exceptional results.

Preferred Qualifications

While not required, the following qualifications are preferred:

• 5+ years' experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area, with e-commerce experience preferred.
• Leading cross-functional teams, with a Master's degree in business, marketing and sales, healthcare, or a related area.
• Strong analytical skills, with the ability to analyze complex data sets and develop insights that inform business decisions.
• Experience working in a fast-paced, dynamic environment, with a proven ability to adapt to changing priorities and circumstances.

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strategic thinking: The ability to develop and implement strategic plans that drive business growth and improve customer experiences.
• Communication and interpersonal skills: The ability to build strong relationships with partners, communicate effectively with varied audiences, and negotiate complex agreements.
• Analytical and problem-solving skills: The ability to analyze complex data sets, identify insights, and develop solutions that drive business growth and improve customer experiences.
• Leadership and influencing skills: The ability to lead cross-functional teams, influence stakeholders, and drive change across the organization.
• Adaptability and resilience: The ability to adapt to changing priorities and circumstances, and to navigate complex and dynamic environments.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to helping our associates grow and develop their careers. As a Manager, Strategic Account Management, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs: We offer a range of professional development programs, including training, mentoring, and coaching, to help you develop the skills and competencies you need to succeed in your role.
• Career advancement opportunities: We offer a range of career advancement opportunities, including promotions, lateral moves, and new role opportunities, to help you grow and develop your career.
• Networking opportunities: We offer a range of networking opportunities, including conferences, seminars, and workshops, to help you build relationships with other professionals in your field.

Work Environment and Company Culture

At Workwarp, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our associates. Our company culture is built on the following values:

• Respect for the individual: We believe in treating all associates with respect and dignity, and in creating a work environment that is inclusive and supportive.
• Integrity: We believe in acting with integrity, and in doing what is right, even when it is difficult.
• Customer focus: We believe in putting the customer at the heart of everything we do, and in striving to deliver exceptional customer experiences.
• Teamwork: We believe in working together as a team, and in supporting and collaborating with each other to achieve our goals.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary: We offer a competitive salary that reflects your skills, experience, and qualifications.
• Performance-based bonuses: We offer performance-based bonuses that recognize and reward your contributions to the business.
• Health benefits: We offer a range of health benefits, including medical, vision, and dental coverage.
• Financial benefits: We offer a range of financial benefits, including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits: We offer a range of paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.

Conclusion

If you are a motivated and results-driven professional who is passionate about driving business growth and improving customer experiences, we encourage you to apply for the Manager, Strategic Account Management role at Workwarp. This is a unique opportunity to join a dynamic team and make a significant impact on our business. Apply now and take the first step towards a rewarding new role.