Experienced Virtual Inbound Sales Agent – Home Goods Sales Representative for a Leading E-commerce Company

About Us

Wayfair is one of the world's largest online destinations for home goods, offering a vast selection of products to help customers create their dream homes. With a commitment to industry-leading technology and creative problem-solving, we're reinventing the way people shop for their homes. If you're looking for a rewarding career with rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking at Wayfair.

Job Summary

We're seeking a tech-savvy, self-motivated individual to join our Inbound Sales team as a Virtual Inbound Sales Agent. As a key member of our team, you'll be responsible for handling inbound sales calls, assisting customers in finding and purchasing their desired items, and providing top-notch customer experiences. If you love to connect with customers and help them find amazing products, then Wayfair is the place for you to start a rewarding career.

Key Responsibilities

• Handle inbound sales calls (approximately 40 a day) and assist customers in finding and purchasing their desired items.
• Review your daily schedule at the beginning of your shift to be mindful of designated daily break times, lunch times, team meetings, and training.
• Be ready for the day, clocked in, signed in, and prepared to offer a top-notch customer buying experience.
• Contact product suppliers to pursue additional information that may not be available on the Wayfair website.
• Follow the designated Sales Process and call flow (probing questions, assuming the sale, building rapport, etc.).
• Think critically about customers' needs and always look for ways to enhance their experience by upselling or cross-selling items they may not initially consider that will support their main purchase.
• Stay focused on customers, free from distractions, while working virtually for the entire shift.
• Participate actively in engagement activities, selling contests, and other elements of our culture.
• Peak season may require adjusted schedules and/or mandatory overtime.

Requirements

To succeed in this role, you'll need:

• Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.
• Excellent communication and relationship-building skills.
• 1+ years of sales experience, preferably in a call center/retail/virtual environment.
• High School Diploma/GED, some college preferred.
• Ability to perform in a virtual world, comfortable with technology, while maintaining a high level of problem-solving skills.
• Proven written and verbal communication skills.
• Comfortable learning/using software applications required for the role.
• Regular and reliable attendance is an essential function of this position.
• Engaging personality that can leverage to quickly connect with others.
• Ability to promote appropriate product solutions and influence customers to buy from Wayfair.
• Competitive, positive outlook, and open to change.
• Ability to solve problems by thinking critically and creatively.
• Thriving in a fast-paced environment.
• Determination to always do the right thing.
• Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi).
• A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment).

Preferred Qualifications

We're looking for candidates with:

• Experience in a sales environment, preferably in a call center/retail/virtual setting.
• Knowledge of home goods or a related industry.
• Excellent time management and organizational skills.
• Ability to work in a team environment and contribute to a positive team culture.
• Flexibility to adapt to changing priorities and deadlines.

What We Offer

As a Virtual Inbound Sales Agent at Wayfair, you'll enjoy:

• A competitive salary of $15/hour + uncapped monthly bonus.
• A dynamic and fast-paced work environment with opportunities for growth and development.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Flexible scheduling to accommodate your needs.
• A comprehensive training program to help you succeed in your role.
• A supportive team environment with opportunities for collaboration and growth.

How to Apply

If you're a motivated and customer-focused individual with a passion for sales, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

Wayfair is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Retention of Personal Data

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can be found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data, please contact us anytime at [email protected].