Experienced Client Relationship Analyst – Walgreens Data Entry & Customer Support Specialist ($32/Hour)

**Join the Walgreens Team and Make a Difference in the Lives of Millions** Are you passionate about delivering exceptional customer service and driving business growth? Do you have a strong background in data entry, client relationship management, and communication? If so, we invite you to apply for the Experienced Client Relationship Analyst – Walgreens Data Entry & Customer Support Specialist role at Walgreens, a leading healthcare and retail company. **About Walgreens and WBA** Walgreens is a part of the Walgreens Boots Alliance (WBA), a global leader in the healthcare and retail industry. With a legacy of caring for communities, WBA operates over 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands. Our mission is to make a difference in the lives of millions by providing better health and wellbeing. **Job Summary** As an Experienced Client Relationship Analyst – Walgreens Data Entry & Customer Support Specialist, you will be the single point of contact for clients, responsible for everyday correspondence, conducting program surveys, assisting clients with agreement drug store reviews, delivering program productivity, and streamlining open doors. You will also work with internal groups to identify and resolve issues on behalf of our clients. This role requires a strong and diverse skillset, including data entry, customer service, communication, and problem-solving. **Key Responsibilities** * Maintain and reinforce client relationships by providing required services that address client issues * Serve as the knowledgeable authority to drive 340B program advancement opportunities * Claim the end-to-end responsibility for any inquiries and issues while demonstrating exceptional skill and providing the highest level of service consistently * Use cross-functional help groups to request and interpret different data streams, and communicate business results and patterns that relate to the client and their overall 340B program execution * Request client input and determine process improvement solutions and suggest system upgrades * Educate clients regarding any reporting changes and guide them through the changes, examining client requirements to foster more successful reporting * Provide fundamental support expected to the client for 340B reviews by providing a clarification of the data move through the different systems * Participate in the client's review cycle and provide support on-site or remotely * Maintain records of client interactions, record details, complaints, remarks, and actions made. Contact clients to answer inquiries or to inform them of investigation results and arranged changes * Create and cultivate working relationships with different internal partners (IT, Stores, Legal, Sales, etc.) to work with useful trades of information * Foster an in-depth understanding of the 340B program. Endeavor to improve the overall productivity and attractiveness of the 340B program consistently * Maintain knowledge on the healthcare and pharmacy services industry, continually, and utilize that information to recognize ways and make proposals, to improve the 340b program **Essential Qualifications** * Bachelor's degree OR high school diploma and two (2) years of client or record relationship experience * Experience in diagnosing, isolating, and resolving moderate to complex business issues and recommending and implementing solutions to resolve issues * Experience developing approaches to achieving objectives and meeting deadlines with minimal management, depending on oneself to complete goals and it is essential to determine when heightening of issues * Experience communicating both verbally (on telephone, one-on-one and to groups) and in writing (emails, letters, reports, presentations) to different audiences (work group, team, organization management, and external clients) * Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction * Experience developing and delivering presentations to internal and external audiences * Fundamental level expertise in Microsoft Excel (e.g., opening a workbook, inserting a row, selecting text style and size, formatting cells as currency, using copy, paste and save capabilities, aligning text, selecting cells, renaming a worksheet, inserting a section, selecting an outline style, inserting a worksheet, setting margins, selecting page orientation, using spell check or possibly printing worksheets) * Essential level expertise in Microsoft PowerPoint (e.g., inserting, rearranging, hiding and deleting slides, navigating between slides, increasing outline level, adding, centering and editing text, changing views, inserting a table or a note, moving items, printing outline view or possibly running a slide show) * Fundamental level expertise in Microsoft Word (e.g., opening a document, cutting, pasting and aligning text, selecting text style type and size, changing margins and section width, sorting, inserting images, pictures and dates, using find and replace, fix, spell check, track changes, review sheet or possibly print capabilities) * Willing to travel up to 20% of the ideal time for business purposes (within state and out of state) **Preferred Qualifications** * Bachelor's degree and at least 2 years of client/customer service experience OR High school diploma and 2 years of client or record relationship experience * Experience working in a client or record management environment * Experience in the healthcare industry, including 340B, pharmacy, hospital, clinic, PBM **About Walgreens Benefits** * Health care coverage: Inclusion for medical, dental, and vision costs * Retirement Plans: 401(k) or other retirement savings plans * Paid Time: Vacation days, holidays, and sick leave * Employee Limits: Limits on items or services presented by the organization * Additional Security: Inclusion in case of a worker's death * Educational Help: Support for representatives seeking after additional education * Health Projects: Drives to advance worker wellbeing and prosperity * Career Advancement: Preparing and improvement projects to upgrade abilities and profession development **Why Join the Walgreens Team?** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and supportive work environment * Recognition and rewards for outstanding performance * Comprehensive training and onboarding program * Access to cutting-edge technology and tools * Flexible work arrangements and work-life balance **How to Apply** If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. **We Encourage You to Apply!** Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply for this job