Experienced Remote Customer Service, Sales, or Technical Support Advisor – Delivering Exceptional Experiences from the Comfort of Your Own Home

Welcome to Concentrix: A Global Leader in Customer Experience

Concentrix is an award-winning global company recognized for its vibrant culture, diversity, leadership, and innovation. We partner with the world's best brands to improve their businesses and foster deeper connections with their customers. As we continue to grow, we're seeking talented and compassionate individuals who share our passion for delivering exceptional experiences. If you're looking for a career that offers flexibility, growth opportunities, and a sense of fulfillment, we invite you to join our team as a Work at Home Customer Service, Sales, or Technical Support Advisor.

About the Role: Making a Difference from Home

In this dynamic role, you'll have the opportunity to build a rewarding career in customer service, sales, or technical support, all from the comfort of your own home. As a Work at Home Advisor, you'll be the face of our brand, interacting with customers via inbound calls, outbound calls, or through the internet. Your primary goal will be to provide exceptional support, resolve issues, and offer solutions that meet our customers' needs. Whether you're handling customer inquiries, closing sales, or resolving technical issues, your empathy, integrity, and knowledge will be invaluable in delivering outstanding service.

Key Responsibilities:

• Handle customer interactions via phone, email, or chat, using a call flow guide to answer questions and resolve issues
• Assist customers by offering additional products and/or services, upselling, and cross-selling as appropriate
• Track, document, and retrieve information in databases to ensure seamless issue resolution
• Provide basic customer service support, including troubleshooting and resolving technical issues related to hardware, software, and client products
• Build client relationships, identify new sales opportunities, and negotiate deals to drive revenue growth
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables, with familiarity with iOS and/or macOS, or comparable technology

Who We're Looking For: Your Skills and Qualifications

To succeed in this role, you'll need a unique blend of skills, including:

• A high school diploma or GED
• A minimum of six months of customer service experience or hard sales experience for sales positions
• A quiet, distraction-free environment to work from in your residence
• Talent for delivering outstanding service and a passion for helping others
• Strong computer navigation skills and PC knowledge
• High-speed internet and a smartphone
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations

Preferred Qualifications:

• Previous experience in customer service, sales, or technical support
• Knowledge of CRM software and database management
• Familiarity with cloud-based technologies and software applications
• Experience working in a remote or virtual environment
• Bilingual or multilingual skills

What We Offer: Benefits, Growth, and Development

At Concentrix, we're committed to investing in our people and teams for ongoing personal and career development. As a Work at Home Customer Service, Sales, or Technical Support Advisor, you'll enjoy:

• A competitive base wage of $15.00 per hour, with opportunities for performance incentives and bonuses
• Paid training to ensure your success in the role
• Specific computer requirements will be discussed with a recruiter based on the position you're being considered for
• 401K, Medical, Dental, Vision Insurance, and an Employee Assistance Program, including free counseling sessions
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that fosters collaboration and innovation

Our Culture: One Concentrix

We're proud to be one team, one company, and we invite you to join us! At Concentrix, we value diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Our culture is built on a foundation of respect, empathy, and open communication, and we strive to make a positive impact on our customers, our communities, and the environment.

How to Apply: Join Our Team Today!

If you're excited about the opportunity to join our team and deliver exceptional experiences from the comfort of your own home, we encourage you to apply today! Please provide a direct email address and be prepared to discuss your qualifications and experience with our recruitment team.

Equal Employment Opportunity

Concentrix is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn More About Concentrix

Visit our website at www.concentrix.com or follow us on social media to learn more about our company culture, values, and mission.

Apply Now and Start Your Journey with Concentrix!

Don't miss out on this exciting opportunity to join our team and start your journey with Concentrix. Apply now and take the first step towards a rewarding and challenging career as a Work at Home Customer Service, Sales, or Technical Support Advisor.