Experienced Call Center Representative for Data Entry and Customer Service – Full-Time Remote Opportunity with blithequark

Introduction to blithequark

At blithequark, we are committed to making a positive impact on the lives of our customers and patients. As a leading healthcare, pharmacy, and retail company, we strive to provide exceptional services and products that cater to the diverse needs of our communities. With a rich history of caring for communities, blithequark aims to create more happy lives through better health. We operate almost 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands, making us a local health destination serving nearly 10 million customers every day.

Job Overview

We are seeking an experienced Call Center Representative to join our team at blithequark. As a Call Center Representative, you will be responsible for handling high-volume customer requests, performing data entry tasks, and providing exceptional customer service to our patients and clients. This is a full-time remote opportunity that offers a competitive salary range of $25-$35 per hour. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Utilize blithequark's prescription data entry methodology and rules to process new patient enrollments by entering information into a suitable system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription data and interpret medical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle communication to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
• Resolve Third-Party Rejections by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to providers and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print documents, and access information online).
• Basic web browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1-2 years as a pharmacy technician with a certification/registration by the state as granted by the State Board for Pharmacies or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and customer service skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously. You should be proficient in using computer systems and software applications, with intermediate level keyboarding skills and basic web browser skills. Additionally, you should be able to work effectively in a team environment and provide support to colleagues as needed.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Call Center Representative, you will have the opportunity to develop your skills and knowledge in data entry, customer service, and pharmacy operations. You will also have access to training and development programs that can help you advance your career and achieve your professional goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in creating a work environment that is supportive, respectful, and empowering, where our employees can thrive and grow. As a remote employee, you will be part of a virtual team that is committed to delivering exceptional customer service and support to our patients and clients.

Compensation, Perks, and Benefits

We offer a competitive salary range of $25-$35 per hour, as well as a range of perks and benefits that include comprehensive health insurance, retirement savings plans, and paid time off. We also offer opportunities for professional development and career advancement, as well as a positive and supportive work environment.

Conclusion

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Call Center Representative, you will play a critical role in delivering exceptional customer service and support to our patients and clients. Don't miss out on this opportunity to join a leading healthcare, pharmacy, and retail company that is committed to making a positive impact on the lives of our customers and patients. Apply now to take the first step in your career with blithequark!