Part Time Customer Service and Compliance Support Associate for Dynamic Team at blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer service and ensuring compliance with regulations in the transportation industry. As a leader in our field, we are committed to providing innovative solutions that support our clients, their drivers, and candidates in navigating the complexities of D.O.T. and FCRA regulations. Our team is dedicated to fostering a culture of excellence, integrity, and continuous learning, and we are excited to welcome a highly motivated and organized Part Time Customer Service and Compliance Support Associate to join our dynamic crew.

Job Overview

In this pivotal role, you will be responsible for supporting our clients, their drivers, and candidates in their understanding of the D.O.T. and FCRA regulations and ensuring their effective use of our platform and services to support their compliance with both. As a key member of our team, you will be the primary point of contact for our customers, providing exceptional customer service, answering questions, and resolving issues in a timely and professional manner. This is a part-time, temporary opportunity with flexible hours, working Monday through Thursday, 8am-8pm EST, with a minimum of 20 hours and a maximum of 30 hours per week.

Key Responsibilities

• Perform outbound calls to execute employment verification procedures in accordance with blithequark and federal guidelines.
• Enter and verify client data in various systems with attention to detail to maintain accurate, up-to-date records.
• Gather driver information to complete DOT compliance regulation tasks.
• Utilize multiple systems with speed and accuracy to execute compliance services.
• Stay informed about blithequark's services and the compliance requirements pertinent to the industry.
• Protect company and client information in accordance with blithequark's policies and procedures.
• Maintain your understanding of Regulations and blithequark's products and services through continuous learning.
• Support Department of Transportation compliance activities.
• Enhance blithequark's positive image and provide exceptional customer service to associates and customers.
• Strict adherence to the applicable federal laws and blithequark's policies and procedures is a must.

Essential Qualifications

To be successful in this role, you will need:

• High School Diploma or equivalent.
• Exceptional communication skills, both verbal and written.
• Consistent internet connectivity with prior remote work experience.
• Flexibility for shift-based work, including evenings, with a minimum of 20 hours and a maximum of 30 hours per week.
• Demonstrated capability to manage multiple tasks concurrently while conducting outbound calls.
• A peaceful work environment that accommodates frequent telephone communication.
• Capability to adjust to shifting priorities.
• Experience in and the aptitude to provide exceptional customer service.
• Motivated individual with a proactive approach.
• Strong work ethic and exceptional integrity.
• Skilled in maintaining confidentiality and demonstrating professionalism.
• Proficient computer skills in Microsoft Office Suite and Outlook, along with the capability to effectively utilize internal systems.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Prior experience in customer service, compliance, or a related field.
• Knowledge of D.O.T. and FCRA regulations.
• Experience working in a remote or virtual environment.
• Strong analytical and problem-solving skills.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.
• Strong attention to detail and accuracy.

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development opportunities to help you build your skills and advance your career. Our People Operations team is available to discuss career growth and help put a plan in place, helping employees achieve the growth they crave.

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and supportive. We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face-to-face, even in a virtual space. Many of our roles are remote, and we want to ensure our employees are engaged and can interact with their peers in a virtual space.

Compensation and Benefits

We offer a competitive hourly rate of $15 per hour, as well as a range of benefits, including flexible hours, remote work options, and opportunities for career growth and development.

Conclusion

If you are a motivated and organized individual with a passion for customer service and compliance, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Part Time Customer Service and Compliance Support Associate, you will play a critical role in supporting our clients and ensuring their compliance with regulations. Don't miss out on this chance to join a dynamic and growing company and take your career to the next level. Apply today!