**Experienced Clinical Customer Service Representative – Remote Opportunity with blithequark**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse individuals? If so, we invite you to join blithequark's high-volume call center team as a Clinical Customer Service Representative. As a key member of our team, you will play a vital role in supporting our mission to empower individuals to live healthier and longer. **About blithequark** blithequark is a leading organization dedicated to providing innovative solutions in the healthcare industry. Our commitment to excellence and customer satisfaction drives us to continuously improve our services and products. As a remote worker, you will be part of a dynamic team that values flexibility, collaboration, and continuous learning. **Job Summary** We are seeking experienced customer service professionals to join our remote team, providing exceptional support to our members nationwide. As a Clinical Customer Service Representative, you will be responsible for responding to customer inquiries, resolving issues, and providing information regarding all aspects of our members' association with blithequark. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. **Responsibilities** * Answer incoming calls in a professional, accurate, timely, and courteous manner. * Ascertain the nature of the call and record information in the Communication Log. * Look up member information using proprietary blithequark systems and provide information to the caller. * Forward logs requiring further research to the appropriate department. * Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.). * Utilize appropriate resources, including those online, to provide timely responses. * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner. * Meet or exceed minimum key job accountabilities established for the Customer Service Representative position. * Document all calls appropriately. * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel. * Respond to requests for internal and external customers and/or clients, as required. **Qualifications** * High school Diploma or equivalent required. * Minimum of one-year experience performing customer service duties; inbound call center experience preferred. * Basic computer skills. * Strong verbal communications skills. **Core Competencies** * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers. * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment. * Ability to effectively organize, prioritize, multi-task, and manage time. * Demonstrated accuracy and productivity in a changing environment with constant interruptions. * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions. * Ability to exercise strict confidentiality in all matters. **Work Environment and Requirements** * Primarily sedentary, able to sit for long periods of time. * Ability to speak, see, and hear other personnel and/or objects. * Ability to communicate both in oral and written form. * Ability to travel within the facility. * Capable of using a telephone and computer keyboard. * Ability to lift up to 10 lbs. * Work-from-home (WFH) environment with company-provided technology equipment. * Stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed). **Compensation and Benefits** * Starting pay at $15/hour with potential of $16/hour within the first year, plus merit. * Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months. * Comprehensive benefits package, including health, dental, and vision insurance. * Paid time off and holidays. * Opportunities for career growth and professional development. **Why Join blithequark?** * Flexible work arrangements, including remote work options. * Collaborative and dynamic work environment. * Opportunities for career growth and professional development. * Comprehensive benefits package. * Recognition and rewards for outstanding performance. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and welcoming you to our team! Apply Now! **Equal Employment Opportunity** blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in all aspects of our business. We welcome applications from qualified individuals of all backgrounds and perspectives. If you require an accommodation to apply or participate in the hiring process, please contact our Human Resources Department at (800) 848-3555 x6702. Apply for this job