Desktop Support Technician III

About the position Responsibilities • Provide basic technical onsite and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services. • Serve as the first point of contact troubleshooting, technology training, and new technology needs. • Facilitate the next level of support personnel for issues that cannot be individually resolved. • Problem recognition, research, isolation, resolution, and follow-up for all computers and software within the organization. • Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time. • Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time. • Asset management - responsible for tracking desktop hardware and software inventory in real-time. • Participate in end-user support and problem management for all areas of the IT infrastructure. • Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades. • Other duties as assigned. Requirements • Desktop Support or IT Help Desk experience. • Proficiency researching and troubleshooting complex problems and errors. • Demonstrated ability with basic networking, and telephony. • Demonstrated ability to research, plan, document, and execute complex tasks/projects. • Excellent written and oral communication skills. • Excellent interpersonal and customer service skills. • Excellent work ethic and dedication. • Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school OR equivalent combination of education and experience. Nice-to-haves • CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft Certified IT Professional (MCITP) are a plus but not required. Benefits • Medical, Dental, and Vision Coverage Options. • Paid Time-Off. • Regular Raises. • Work-at-Home Opportunities. • Advancement Opportunity. • Fun, Engaging Work Environment. • Casual Dress Code. • Cash and Prize Contests. Apply tot his job Apply To this Job