Experienced Multilingual Customer Support Consultant (French & English, C1) for Remote Work in Morocco

Introduction to blithequark

Imagine being part of a dynamic team that thrives in the ever-evolving world of technology, where innovation meets passion and dedication. At blithequark, we embody this vision, offering a unique opportunity for talented individuals to join our ranks as a Customer Support Consultant. As a leader in providing top-notch SaaS, Software, and Hardware solutions, we invite you to be a part of our multicultural and multilingual environment, where your skills and aspirations can flourish. Our "People First" management approach ensures that your growth and well-being are at the forefront of our priorities, allowing you to unlock your full potential in a home office setting that offers the perfect blend of flexibility and productivity.

About the Role

As a Customer Support Consultant at blithequark, you will embark on a challenging yet rewarding journey, where your primary goal is to deliver exceptional customer support through various channels, including calls, chats, and emails. Your ability to build positive, long-lasting relationships with our clients will be pivotal in ensuring their satisfaction and loyalty. Moreover, staying updated with the latest technological advancements and applying the most effective customer happiness practices will be essential in your role. You will work closely with our team to meet key performance indicators (KPIs) and maintain a comprehensive knowledge of our clients' products and services, all while handling sensitive customer information with utmost care and security.

Key Responsibilities:

• Provide exceptional customer support via calls, chats, and emails to ensure high customer satisfaction rates.
• Build and maintain positive, long-lasting relationships with customers to foster loyalty and trust.
• Meet and exceed team KPIs to contribute to the overall success of blithequark.
• Stay up-to-date with cutting-edge technology and industry trends to apply the latest best practices in customer support.
• Securely handle customers' sensitive information, adhering to the highest standards of data protection and privacy.
• Apply the latest customer happiness practices to ensure that our customers receive world-class support.
• Maintain a working knowledge of our clients' products and services to provide informed and effective support.

Qualifications and Skills

To succeed in this role, you will need to possess a unique blend of skills and qualifications. Firstly, fluency in both English and French (C1 level in writing and speaking for both languages) is a must, as you will be communicating with clients from diverse linguistic backgrounds. Previous experience in customer service will be highly beneficial, as it will equip you with the necessary skills to handle customer inquiries and issues effectively. Additionally, strong analytical and research skills will be essential in resolving complex customer problems and staying updated with the latest technological developments.

Essential Qualifications:

• Fluent English and French (C1 written and spoken for both languages).
• Experience in customer service or a related field.
• Strong analytical and research skills.
• A positive and responsible attitude towards work and customer interactions.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Preferred Qualifications:

• Experience with CRM systems will be a significant plus, as it will facilitate your work in managing customer interactions and data.

Benefits and Perks at blithequark

At blithequark, we believe in rewarding our team members with a comprehensive package of benefits and perks that reflect our commitment to their well-being and growth. As a Customer Support Consultant, you can look forward to:

• A flexible schedule that allows you to maintain a healthy work-life balance.
• The opportunity to work fully remotely, enjoying the comfort and convenience of your home office.
• An inclusive international environment that values diversity and promotes cross-cultural understanding.
• Compensation in USD, ensuring that your hard work is rewarded with a competitive salary.
• Good bonuses for referring friends, reflecting our appreciation for your network and recommendations.
• Paid intensive training and probation, designed to equip you with the skills and knowledge necessary for success in your role.
• A responsive management team that is interested in your growth and long-lasting cooperation, providing you with the support and resources you need to thrive.
• Greenhouse conditions for self-development, where you can nurture your skills and interests in a nurturing and supportive environment.

Who We Are

blithequark is a Support-as-a-Service company dedicated to providing secure technical, customer support, and CX services for tech companies around the globe. With a presence in over 30 countries and support for more than 60 languages, we have established ourselves as an industry leader in premium outsourced customer support. Our journey began in 2010, and since then, we have expanded globally with 8 hubs around the world, fostering a culture that treats our team members like our clients – with unlimited care, an individual approach, and a wholesome positive experience.

Diversity and Inclusion

We welcome individuals from all backgrounds and experiences, believing that diversity enriches our team and enhances our ability to serve our clients effectively. Our assessment of candidates is based solely on their skills, qualifications, and fit for the role, without regard to race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.

Conclusion

If you are passionate about technology, customer support, and personal growth, and if you possess the skills and qualifications outlined above, we invite you to join blithequark as a Customer Support Consultant. This role offers a unique opportunity to thrive in a multicultural and multilingual environment, to master new skills, and to achieve challenging goals. Apply now and become a part of our dynamic team, where your aspirations and well-being are our top priority.

To apply, please visit our website and submit your CV in English, highlighting your outstanding skills and experiences. We look forward to welcoming you to blithequark and starting this exciting journey together.