Experienced Full Stack Case Manager – Healthcare Services and Community Outreach

About FreedomCare

At FreedomCare, we're revolutionizing the way home care is delivered. Founded in 2016, our mission is to bring dignity and support to patients needing care in their homes and to the caregivers who care for them. As the largest consumer-directed home care agency in NY State, we're continually expanding our areas of focus, including operations in other states and tech-based innovations. Our values drive the level of care that we deliver to our patients:

• Here For You – an attitude of service, empathy, and availability
• Own It – drive and ownership
• Do the Right Thing – high integrity
• Be Positive – a great attitude and a can-do positive approach to challenges

Job Summary

We're seeking an experienced Case Manager (Health Coach) to serve as the face of FreedomCare in the communities we serve in Connecticut. As a hybrid position based out of our office in West Hartford, CT, you'll work remotely with periodic travel to our offices and patients' homes. Your goal will be to provide a seamless Customer Service experience, while ensuring that our clients receive the care they need.

Department & Position Overview

Structured Family Caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient's independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.

Responsibilities

As a Case Manager (Health Coach), you'll be responsible for:

• Scheduling and performing initial home assessments (virtual and in-person)
• Serving as a field expert to support waiver member and caregiver onboarding experience (as needed) for orientation and remote onboarding to ensure consent and acceptance
• Performing required "home inspections" to ensure safety and compliance of participants' home and surroundings
• Partnering with the Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support, and documenting all contact with the caregiver in Salesforce
• Maintaining contact with the caregiver, virtual or in person, based on the needs of the waiver member or caregiver identified during the initial assessment
• On a semi-annual basis (or as required by contract) at a minimum, visiting the waiver member and caregiver with the waiver Case Manager to establish communication between all members of the care team; performing additional home visits if the need is identified during the monthly contact or through Daily Notes review
• Partnering with the Care team in successfully transitioning newly onboarded waiver members to the ongoing program phase
• Communicating any concerns regarding the waiver member or caregivers' health, surroundings, safety, or unmet needs to staff RN; participating in coordination with the Waiver or assigned Case Manager
• Tracking all activities through entries into CRM (Salesforce)
• Functioning within the timeframes of a fast-paced startup in the healthcare environment
• Performing other duties as required or assigned

Qualifications

We're looking for a candidate with:

• A bachelor's degree or equivalent work experience
• Two + years' experience working with frail or elderly disabled adults and caregivers
• 2-3 years Inside Sales, call center, telephonic outreach, customer service or other similar experience (required)
• 1-3 years' medical field experience and/or case management, home health; experience updating and maintaining case notes and completing case reviews
• The ability to exercise judgment independently and voice noticeable issues or trends
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers
• Strong problem-solving skills; able to identify issues and escalate when appropriate
• Excellent time management, critical thinking, and active listening skills; able to multitask
• Possesses a high level of empathy and emotional intelligence
• Strong proficiency in computer software navigation; Salesforce experience, a plus
• Comfort in a dynamic and always evolving startup environment
• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines

Career Growth Opportunities and Learning Benefits

We're committed to providing a best-in-class employee experience. As a Case Manager (Health Coach) at FreedomCare, you'll have opportunities to:

• Develop your skills and expertise in case management, home health, and customer service
• Work with a dynamic and supportive team to deliver high-quality care to our patients
• Participate in ongoing learning and development opportunities to enhance your career growth
• Contribute to a company that values diversity, inclusion, and employee well-being

Work Environment and Company Culture

We're proud of our company culture, which values:

• Collaboration – working together to achieve our mission
• Innovation – embracing new ideas and technologies to improve care
• Empathy – understanding and supporting our patients and caregivers
• Integrity – upholding the highest standards of ethics and professionalism

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A reliable and steady income
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application.

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