Remote Material Damage Claims Specialist – Customer‑Centric Insurance Adjuster (Level I/II) with Competitive Salary, Sign‑On Bonus, and Growth Opportunities

About the Opportunity

Imagine a career where you combine compassion, analytical expertise, and cutting‑edge technology to help people protect what matters most to them. At Workwarp, a leading partner of Nationwide’s Property & Casualty division, we are on a mission to simplify the claims experience for policyholders across the United States. Our virtual Material Damage Claims Specialist roles are at the heart of this mission – handling vehicle damage claims with speed, accuracy, and empathy while enjoying the flexibility of a fully remote work environment.

Why Join Our Team?

• Immediate Start: Positions are open now – you can begin making an impact within weeks.
• Attractive Compensation: Competitive base salary plus a $2,000 sign‑on bonus (disbursed in two installments after 3 and 9 months of employment).
• Career Advancement: Clear pathways from Spec I (D3) to Spec II (E3) and beyond, with mentorship, training, and internal mobility programs.
• Remote‑First Culture: Work from anywhere in the U.S., with the technology, resources, and collaborative community you need to thrive.
• Work‑Life Balance: Flexible scheduling, paid time off, and support for overtime during catastrophe events, all while maintaining a healthy personal life.

Role Overview – Virtual Material Damage Claims Specialist (I/II)

As a Virtual Material Damage Claims Specialist, you will be the primary point of contact for customers filing automobile damage claims. You will investigate, evaluate, and resolve claims ranging from minor dents to total loss scenarios, ensuring each policyholder receives a fair, timely, and transparent outcome. Your expertise in vehicle repair processes, vendor negotiations, and claims best practices will be essential in delivering the high‑quality service that Nationwide’s brand promises.

Core Responsibilities

• Claims Investigation & Evaluation: Review incident reports, photographs, and repair estimates to determine liability, coverage applicability, and the extent of damage for drivable, non‑drivable, and specialty vehicles.
• Estimate Development: Generate accurate material damage estimates using multiple industry‑standard software platforms, clearly documenting parts, labor, and material costs.
• Negotiation & Settlement: Communicate with auto repair facilities, independent adjusters, claimants, and policyholders to negotiate fair settlements while adhering to company policies and legal requirements.
• Customer Communication: Provide compassionate, clear, and proactive updates via phone, email, and written correspondence. Resolve inquiries, address concerns, and educate customers about the claims process.
• Fraud & Subrogation Analysis: Identify potential fraudulent activity and coordinate with subrogation teams to protect the company’s financial interests.
• Mentorship & Training: Assist in onboarding new hires, share best practices, and act as a subject‑matter expert within the team.
• Continuous Improvement: Participate in process‑enhancement initiatives, suggest technology upgrades, and contribute to knowledge‑base articles to streamline workflow.

Reporting Structure

You will report directly to a Claims Manager or Supervisor, functioning as an individual contributor while collaborating closely with peer adjusters, the underwriting team, and the legal department.

Essential Qualifications

• Education: Bachelor’s degree in Business, Finance, Insurance, or a related field is preferred; equivalent professional experience will also be considered.
• Licensing/Certifications: State insurance adjusting license where required. Completion of Nationwide’s internal claims certification program. Additional credentials such as CPCU, ICAR, or ASE are strong differentiators.
• Experience: 3‑5 years of proven success in insurance claims handling, customer service, or automotive repair estimation. Direct material/physical damage claims experience is highly valued.
• Technical Skills: Proficiency with claims management systems (e.g., Guidewire, Xactimate, ClaimsXpress) and Microsoft Office Suite; ability to analyze photos and diagrams to assess damage.
• Core Competencies: Strong analytical thinking, negotiation prowess, and the ability to make confident decisions under pressure.
• Communication: Exceptional written and verbal communication skills; ability to convey complex information simply and empathetically.
• Organizational Ability: Demonstrated talent for prioritizing multiple claims, meeting service level agreements (SLAs), and maintaining meticulous documentation.

Preferred Qualifications & Additional Skills

• Experience in a high‑volume, fast‑paced claims center or a similar environment.
• Knowledge of catastrophe (CAT) workflow and the ability to respond to emergency claim surges.
• Background in automotive repair shop management or parts procurement.
• Familiarity with fraud detection tools and subrogation processes.
• Fluency in a second language, enhancing service to diverse policyholder populations.
• Demonstrated leadership through mentorship, training, or team‑lead roles.

What Success Looks Like

Success in this role is measured by a combination of quantitative and qualitative metrics:

• Claims Accuracy: Maintaining a high rate of correct estimates and settlements.
• Timeliness: Consistently meeting or exceeding SLA targets for claim closure.
• Customer Satisfaction: Achieving strong CSAT scores and positive feedback from policyholders.
• Fraud Mitigation: Identifying and escalating suspicious claims, reducing potential loss.
• Team Contribution: Actively participating in training sessions, process improvement projects, and knowledge sharing.

Career Growth & Development Opportunities

Workwarp and Nationwide are committed to fostering long‑term careers. As you excel, you may progress to:

• Senior Claims Adjuster or Specialist: Managing higher‑complexity claims and leading high‑visibility projects.
• Claims Team Lead or Supervisor: Overseeing a team of adjusters, driving performance, and shaping operational strategy.
• Claims Operations Manager: Guiding regional or national claims initiatives, influencing policy, and championing technology adoption.
• Cross‑Functional Paths: Opportunities in underwriting, loss control, or product development, leveraging your claims expertise for broader organizational impact.

All employees benefit from:

• Continuous learning through industry‑specific certifications, webinars, and internal training programs.
• Mentorship pairings with senior leaders to accelerate professional development.
• Access to a robust learning management system offering courses on negotiation, insurance law, and emerging technologies.

Work Environment & Culture

Our remote workforce thrives on a culture built around four pillars:

• Collaboration: Virtual “huddle” rooms, weekly team meetings, and cross‑departmental projects keep communication fluid.
• Innovation: We encourage new ideas, from automating claim triage to leveraging AI for image analysis.
• Integrity: Our members trust us to act ethically; we uphold Nationwide’s core values in every interaction.
• Well‑being: Ergonomic home‑office stipends, mental‑health resources, and regular wellness challenges support a balanced life.

Compensation, Perks & Benefits

• Base Salary: Competitive market‑aligned compensation, paid bi‑weekly.
• Sign‑On Bonus: $2,000 total, split after 3 and 9 months of service.
• Health Coverage: Medical, dental, vision plans with employee‑plus‑family options.
• Retirement Savings: 401(k) with company match.
• Paid Time Off: Generous vacation accruals, sick leave, and holiday schedule.
• Professional Development: Tuition reimbursement, certification exam fees, and conference attendance support.
• Technology Stipend: Home‑office equipment allowance for computers, headsets, and ergonomic furniture.
• Employee Assistance Program (EAP): Confidential counseling, legal resources, and financial planning services.

Eligibility & Legal Requirements

• Non‑exempt classification – eligible for overtime as needed.
• Ability to work flexible hours, including evenings, weekends, and holidays during catastrophe events.
• Successful completion of a credit check, background screening, and any required state licensing.
• Compliance with ADA accommodations as appropriate.

How to Apply

If you are a motivated, detail‑oriented professional who thrives on delivering exceptional service while navigating complex technical challenges, we want to hear from you. Click the link below to submit your application and embark on a rewarding career with Workwarp and Nationwide.

Closing Statement

At Workwarp, we recognize that our people are our greatest asset. By joining our virtual claims family, you become part of a forward‑thinking organization dedicated to professional growth, ethical standards, and a culture that celebrates both individual and collective success. Take the next step toward a fulfilling career—apply today and help us protect what matters most to millions of policyholders nationwide.