Senior Full Stack Risk Management Leader – Customer Service, Compliance, and Regulatory Excellence at blithequark

Introduction to blithequark and the Industry

At blithequark, we are pioneers in shaping the future of privacy, risk, and compliance, driving impactful projects that safeguard our reputation and ensure regulatory excellence. Our mission is to provide assurance to Customer Service (CS) leadership that compliance and reputational risks are exposed and mitigated. We champion a systemic culture of compliance across blithequark by building mechanisms to validate that processes and controls have been established to exceed customer expectations and meet our employment, privacy, and regulatory obligations.

Job Overview

We are seeking an experienced Senior Risk Manager to join our elite Risk Mitigation team. As a Senior Risk Manager, you will lead and manage privacy, risk, and compliance projects, ensuring timely and effective delivery. You will identify, assess, and prioritize potential risks across the organization, develop and implement comprehensive risk management strategies to mitigate identified risks, and ensure compliance with all relevant privacy, employment, and regulatory requirements.

Key Responsibilities

• Project Leadership: Lead and manage privacy, risk, and compliance projects, ensuring timely and effective delivery.
• Risk Assessment: Identify, assess, and prioritize potential risks across the organization.
• Mitigation Strategies: Develop and implement comprehensive risk management strategies to mitigate identified risks.
• Regulatory Compliance: Ensure compliance with all relevant privacy, employment, and regulatory requirements, both domestic and international.
• Process Validation: Build and validate mechanisms to ensure processes and controls exceed customer expectations and regulatory obligations.
• Monitoring and Reporting: Continuously monitor risk management activities and report on their effectiveness to senior leadership.
• Stakeholder Collaboration: Collaborate with cross-functional teams, including Legal, Tech, HR, and Operations, to integrate risk management practices.
• Training and Guidance: Provide training, support, and guidance to employees on risk management best practices and compliance requirements.
• Culture of Compliance: Champion and promote a systemic culture of compliance and ethical behavior throughout the organization.
• Continuous Improvement: Stay updated on industry trends, regulatory changes, and best practices to continuously improve risk management strategies, Customer Experience, and related processes.

A Day in the Life

A typical day as a Senior Risk Manager at blithequark will involve engaging with our team via our communication channels, reviewing our team intake for new support requests, assessing our privacy dashboards, and identifying potential risks. You will attend various cross-functional meetings to discuss ongoing privacy and risk projects and initiatives with leaders from CS, Legal, Privacy, and more. You will prepare detailed reports and write-ups on your risk management activities and write your own narrative on initiatives you would like us to pursue.

Essential Qualifications

• Bachelor's Degree: Bachelor's degree or equivalent in a relevant field.
• Program Management Experience: Program Management or Project Management Experience, with a proven track record of delivering projects on time and within budget.
• Compliance Experience: Experience in compliance, audit, or risk management, with a deep understanding of regulatory requirements and industry standards.
• Microsoft Office Skills: Advanced knowledge of Microsoft Office products and applications, including Excel, Word, and PowerPoint.
• Customer Experience: Experience in driving customer experience and implementing standards, policies, and driving large-scale programs within Customer Service.

Preferred Qualifications

• Project Management Certification: Project Management Professional (PMP) or equivalent certification, demonstrating expertise in project management methodologies and best practices.
• Lean Principles: Experience leveraging technology and implementing lean principles/Six Sigma methodologies to drive process improvements, with a focus on efficiency and effectiveness.
• Master's Degree: Master's degree or equivalent in a relevant field, such as business, law, or engineering.
• Cross-Functional Partnerships: Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship, demonstrating strong communication and collaboration skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Risk Manager, you will have access to training and development programs, mentorship opportunities, and a culture that encourages continuous learning and improvement. You will be part of a dynamic team that is shaping the future of privacy, risk, and compliance, and you will have the opportunity to make a significant impact on our organization.

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive to all employees. We believe in fostering a culture of compliance and ethical behavior, and we expect all employees to uphold the highest standards of integrity and professionalism. Our work environment is dynamic and fast-paced, with a focus on collaboration, innovation, and customer obsession.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a salary, bonus, and benefits. Our benefits package includes health insurance, retirement savings, and paid time off, among other perks. We also offer opportunities for professional development, including training and education programs, mentorship, and career advancement opportunities.

Conclusion

If you are a motivated and experienced risk management professional who is passionate about compliance, regulatory excellence, and customer experience, we encourage you to apply for this exciting opportunity. As a Senior Risk Manager at blithequark, you will have the chance to make a significant impact on our organization and shape the future of privacy, risk, and compliance. Don't miss out on this opportunity to join our elite Risk Mitigation team and take your career to the next level. Apply now and become part of a dynamic team that is dedicated to excellence and customer obsession.