Experienced Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark and the Industry

blithequark, a leading entity in the Pharmacy Benefit Services (PBM) sector, is dedicated to serving over 33 million members and managing government programs, including Medicare and Medicaid. As a major player in the healthcare industry, blithequark is committed to providing exceptional customer service and support to its clients. With a strong focus on employee satisfaction and growth, blithequark is now seeking an accomplished Customer Service Representative to join its team in a remote capacity.

Job Overview

In this exciting remote opportunity, you will have the chance to work with a dynamic team and provide top-notch customer service to blithequark's clients. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing information about products and services. This is a 6-month contract position with a high potential for extension, offering a competitive pay rate of $18.83 per hour on a W2 contract.

Key Responsibilities

• Interact with customers to provide information and respond to inquiries about products and services
• Handle and resolve customer complaints in a professional and timely manner
• Determine the client's issue, offer possible solutions, and provide follow-up as needed
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or GED
• 0-2 years of customer service-related experience, particularly in high call volume environments
• Previous experience with computer applications, such as MS Outlook or data entry software
• Ability to accurately document and record customer/client information
• Proficiency in computer software navigation and dual screens
• Strong communication skills and the ability to handle complex calls, demonstrate critical thinking, and problem-solving skills

Preferred Qualifications

While not mandatory, the following skills and experience are preferred:

• A pharmacy background
• Bi-lingual candidates who speak Hmong, Spanish, or Mien

Work Environment and Company Culture

At blithequark, we pride ourselves on our commitment to employee satisfaction and growth. As a remote worker, you will be expected to have a dedicated workspace with a wired LAN connection, a table, and an office chair. You will also be required to use video during training, team meetings, and as needed by the client. Our company culture values teamwork, communication, and exceptional customer service, and we are looking for individuals who share these values.

Technical Requirements

To ensure a smooth and efficient work experience, you will need:

• A wired LAN connection from the modem/router to the desktop or laptop (wireless connectivity is not permitted)
• A quiet workspace with minimal distractions
• A hard-wired internet connection

Compensation, Perks, and Benefits

As a valued member of the blithequark team, you can expect:

• A competitive pay rate of $18.83 per hour on a W2 contract
• A 401(k) plan to help you plan for your future
• Dental, health, and vision insurance to support your well-being
• The opportunity to work from home and enjoy a better work-life balance

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to training and development opportunities, as well as the chance to work with a dynamic and experienced team. With a strong focus on employee satisfaction and growth, we are dedicated to helping you achieve your career goals.

Conclusion

If you are a motivated and customer-focused individual looking for a rewarding and challenging role, we encourage you to apply for this exciting opportunity with blithequark. With a competitive pay rate, comprehensive benefits, and a commitment to employee growth and development, this is a chance to take your career to the next level and make a real difference in the lives of our clients. Apply now and join our team of dedicated and passionate professionals!