Experienced Online Chat Specialist for Entry-Level Position – Delivering Exceptional Customer Service through Real-Time Online Interactions at blithequark

Welcome to blithequark: Where Customer Experience Meets Innovation

At blithequark, we're passionate about providing top-notch customer service that exceeds our clients' expectations. As a rapidly growing company, we're seeking a highly motivated and experienced issue solver to join our team as an Online Chat Specialist (Entry Level). If you're a people person with a knack for resolving queries and providing exceptional support, we want to hear from you! As an Online Chat Specialist, you'll play a vital role in delivering prompt and accurate service to our customers, ensuring they have an unforgettable experience with our brand.

About the Role: Online Chat Specialist (Entry Level)

As an Online Chat Specialist, you'll be the face of blithequark, engaging with site visitors and responding to their queries in real-time. You'll be responsible for providing a variety of customer support-related duties for our company and clients, all while maintaining a positive and professional image. Your primary goal will be to ensure that our customers receive exceptional service, resolving their issues promptly and efficiently. You'll be working closely with our Online Chat Manager, who will provide guidance and support to help you succeed in your role.

Key Responsibilities:

• Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
• Evaluate customer interactions and escalate issues to the Online Chat Manager when necessary
• Build relationships with new customers to better understand and achieve their needs
• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promote interest in blithequark's products and services
• Consistently achieve established standards of the position
• Continually portray and project a positive and professional image
• Provide administrative support to the customer service team
• Assist with overflow work and other duties as needed

Qualifications and Skills:

To succeed as an Online Chat Specialist at blithequark, you'll need to possess a strong work ethic, excellent communication and interpersonal skills, and a positive attitude. You should be comfortable working independently and as part of a larger team. Some of the essential qualifications and skills we're looking for include:

• Strong work ethic with the ability to work well both independently and within a team-oriented environment
• PC keyboarding and internet experience
• Strong communication and interpersonal skills, including written and verbal
• Upbeat, positive attitude and professional demeanor
• Articulate and well-accustomed to a client-facing role
• Ability to compose professional emails
• Proficient written and verbal communication skills in English
• Basic technical skills (able to navigate through smartphone and computer applications)
• Upbeat, positive, kind, and empathetic personality

What We Offer:

At blithequark, we're committed to providing our employees with a comprehensive benefits package, including:

• Company equity program
• Medical, dental, life, and vision insurance
• Unlimited paid time off
• Paid family leave
• Short-term disability
• 401k plan
• Reimbursement for education and professional development
• Employee assistance program

Career Growth and Development:

At blithequark, we believe in investing in our employees' growth and development. As an Online Chat Specialist, you'll have access to ongoing training and development opportunities, helping you to enhance your skills and advance your career. You'll be working with a talented team of professionals who are passionate about delivering exceptional customer service, and you'll have the opportunity to learn from them and share your own knowledge and expertise.

Work Environment and Company Culture:

At blithequark, we're proud of our dynamic and supportive work environment. We believe in fostering a culture of innovation, creativity, and collaboration, where our employees feel valued and empowered to make a difference. As a remote worker, you'll be able to work from the comfort of your own home, with the flexibility to manage your schedule and workload. You'll be part of a virtual team that's passionate about delivering exceptional customer service, and you'll have the opportunity to connect with your colleagues through regular virtual meetings and team-building activities.

How to Apply:

If you're a motivated and experienced issue solver who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you and explore how you can contribute to the success of blithequark!

Join Our Team Today!

Don't miss out on this opportunity to join a dynamic and growing company that's committed to delivering exceptional customer service. Apply now to become an Online Chat Specialist at blithequark and take the first step towards an exciting and rewarding career. We look forward to welcoming you to our team!