Experienced Customer Service Cargo Agent – Air Freight Operations and Logistics Support Specialist at blithequark

Introduction to blithequark and the Air Cargo Industry

At blithequark, we are passionate about ensuring that cargo is transported safely and on time, every time. As a leader in the air cargo industry, we understand the importance of providing exceptional customer service and maintaining the highest standards of safety and security. Our mission is to keep climbing, and we are looking for talented and dedicated individuals to join our team as Cargo Agents. In this role, you will be the face of blithequark cargo, interacting directly with customers face-to-face and over the phone, and playing a crucial part in our mission to deliver exceptional service and support to our clients.

Key Responsibilities and Expectations

As a Cargo Agent at blithequark, you will be responsible for providing exceptional customer service, handling cargo operations, and maintaining the highest standards of safety and security. Your key responsibilities will include:

• Interacting with customers face-to-face and over the phone to provide information, answer questions, and resolve issues
• Handling cargo operations, including receiving, processing, and shipping cargo
• Maintaining accurate records and documentation, including cargo manifests and shipping documents
• Ensuring compliance with safety and security regulations, including wearing required Personal Protective Equipment (PPE)
• Working collaboratively with other teams, including operations, customer service, and sales
• Providing support and assistance to other Cargo Agents and teams as needed

Scheduling and Work Environment

As a Cargo Agent at blithequark, you can expect to work a variety of shifts, including early morning, afternoon, and overnight shifts. Your schedule will be based on operational needs, and you can expect to work between 20 and 40 hours per week, depending on your seniority. You will be working in a fast-paced, dynamic environment, and you must be able to adapt to changing circumstances and priorities.

Compensation and Benefits

At blithequark, we offer a competitive salary and benefits package to our Cargo Agents. The starting pay for Cargo Agents in Chicago, IL is $20.00 per hour, with regular pay increases through 10.5 years. In addition to your salary, you will also be eligible for a range of benefits, including:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Access to over 500 discounts, specialty savings, and voluntary benefits through blithequark perks

Minimum Qualifications

To be successful as a Cargo Agent at blithequark, you must meet the following minimum qualifications:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Possess basic digital literacy
• Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE)

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge as a Cargo Agent at blithequark:

• Previous cargo freight and warehouse operations experience
• Typing/computer skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Cargo Agent, you will have access to a range of training and development opportunities, including mentorship programs, leadership development, and career advancement opportunities. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional service and support to our clients.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We believe in creating a work environment that is inclusive, supportive, and empowering, and we are committed to helping our employees thrive and succeed in their careers. As a Cargo Agent, you will be part of a dynamic and fast-paced team that is passionate about delivering exceptional service and support to our clients.

Conclusion

If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for the Cargo Agent position at blithequark. With a competitive salary and benefits package, opportunities for career growth and development, and a dynamic and supportive work environment, this is an exciting opportunity to join a talented and dedicated team of professionals who are passionate about delivering exceptional service and support to our clients. Apply today to take the first step in your career as a Cargo Agent at blithequark!