**Experienced Customer Service Representative – Remote Home-Based Position with Blithequark**

Are you ready to embark on a journey of growth, learning, and self-discovery, all while making a meaningful impact on the lives of others? Join the Blithequark family, and you'll have the opportunity to explore a world of possibilities, both in and out of the workplace. As you soar to new heights, you'll tackle challenges with ease and agility, acquiring new skills and propelling your career forward while having a blast. Come and enhance both your personal and professional life, and get ready to take off! **Why You'll Love This Job** As a Customer Service Representative with Blithequark, you'll collaborate with clients in a considerate, professional, courteous, and expert manner. You'll be the face of our company, providing top-notch service and support to our valued customers. **What You'll Do** Here are the key responsibilities of this role: * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat assignments, and issue upgrades * Issue vouchers and assist with coordinating traveler lodging facilities, meals, and transportation; coordinate fueling and re-fueling * Perform traveler loading, including ticket lift and ticket lift/check * Operate gate readers/scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line management * Operate jetways/bridges for the purpose of boarding and deplaning travelers * Make boarding and departure gate announcements * Convey domestic/international flight records * Perform traveler service flight close-out procedures * Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintain a schedule of flight loading process * Perform customer service hands-on training * Process and complete credit card baggage transactions at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk check-in and baggage handling at ticket counters * Manage lines at ticket counter stands and ticket counters * Clear/confirm international records at booths in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Have regular and predictable attendance on site, including fulfilling any required overtime needs * Answer and assist during security and emergency situations * Provide interfacing traveler door information * Provide quality customer service in a professional manner and according to Blithequark's standards * Adhere to company policies, procedures, and performance guidelines * Complete task-related stages of training * Comply with applicable laws (e.g. DOT, FAA, TSA) * Utilize various internal resources/systems, including during customer interactions * Wear uniform as required by company policy **Sensible accommodations may be made for qualifying individuals with disabilities.** **Depending on your airport size, you may also perform the following:** * Perform Traveler Activity Control capabilities, including air-to-ground communication and Peak capabilities * Assist international travelers through customs/migration, including baggage re-check * Convey tickets, international flight reports, and customs/migration documents **All You'll Need for Success** * Minimum Qualifications: + Education: Bachelor's degree + Bilingual language skills required in certain areas + Relevant valid driver's license as required by local authorities + Must meet FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable + Must be able to obtain proper airport power and US Customs security identification, if applicable + Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet company and security requirements + Must be eligible to work in the U.S. * Preferred Qualifications: + Training and previous professional experience + Working knowledge of Sabre or other Traveler Service Systems + Past face-to-face customer service experience **What You'll Get** Join the Blithequark family and enjoy: * Medical benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the Blithequark Team** From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the unique workforce at Blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, providers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join the Blithequark team today! Apply Now! Apply for this job