**Experienced Licensed Customer Service Representative – Insurance Policy Support**

At blithequark, we're dedicated to delivering exceptional customer experiences (CX) that exceed our clients' expectations. As a global leader in the CX industry, we're proud to support over 750 of the world's leading brands, handling over 9 million customer conversations every day in 60 languages across 45 countries. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. We're now seeking an experienced Licensed Customer Service Representative to join our team in Utah. As a key member of our customer service team, you'll play a vital role in supporting our clients' customers with their insurance policies. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are looking for a career growth opportunity, we encourage you to apply. **About the Role:** As a Licensed Customer Service Representative, you'll be responsible for receiving, reviewing, and processing calls regarding customers' insurance policies. You'll assist customers with questions regarding policy coverage, billing, and modifications, ensuring that their needs are met and their concerns are addressed. You'll also have the opportunity to grow within the company, develop your skills, and take on new challenges. **Key Responsibilities:** * Receive and review calls from customers regarding their insurance policies * Process calls in a timely and efficient manner, ensuring that customers' needs are met * Assist customers with questions regarding policy coverage, billing, and modifications * Provide exceptional customer service, ensuring that customers feel valued and supported * Work collaboratively with colleagues to resolve complex issues and improve customer satisfaction * Stay up-to-date with product knowledge and industry developments to provide accurate and informed responses to customers **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 6 months to 1 year of relevant work experience in customer service or a related field * Must be at least 18 years old * Must have a quiet and distraction-free work environment during working and training hours * Must reside in Utah to be considered for this role * Must have a valid driver's license and reliable transportation (if applicable) **Preferred Qualifications:** * 1-2 years of experience in customer service or a related field * Previous experience in the insurance industry or a related field * Strong knowledge of insurance products and services * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and critical thinking skills **Skills and Competencies:** * Excellent customer service skills, with a focus on empathy and understanding * Strong communication and interpersonal skills, with the ability to work with customers and colleagues * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions * Ability to work independently and as part of a team * Strong organizational and time management skills, with the ability to meet deadlines and manage multiple tasks **Benefits:** * Competitive hourly rate: $15-$19/hour * Opportunities for career growth and development * Comprehensive benefits package, including: + 401(k) matching + Dental insurance + Disability insurance + Health insurance + Paid time off + Vision insurance * Bonus opportunities for exceptional performance * Flexible work schedule, with opportunities to work from home * Access to ongoing training and development opportunities **Work Environment:** * Remote work environment, with opportunities to work from home * Quiet and distraction-free work environment required during working and training hours * Must have a reliable internet connection and a computer or tablet with a webcam * Must be able to work independently and as part of a team **How to Apply:** If you're passionate about delivering exceptional customer service and are looking for a career growth opportunity, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **About blithequark:** blithequark is a global leader in the customer experience (CX) industry, supporting over 750 of the world's leading brands. We're committed to delivering exceptional customer experiences that exceed our clients' expectations. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. **EEO Statement:** blithequark is an equal opportunity employer, committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Apply for this job