Experienced Customer Service Representative - Remote Work Opportunity in Nebraska for Healthcare Claims and Benefits Support

Introduction to Our Company and Industry

At Signature Performance, we are dedicated to making a positive impact in the healthcare industry by lowering administrative costs for federal government agencies, payers, and providers. Our mission is built on the values of passion, courage, integrity, and respect, guiding us to improve the health of our clients' businesses and the lives of those we work with. As a rapidly growing organization, we are committed to excellence and recognized as one of the Best Places to Work. We are now seeking an exceptional Customer Service Representative to join our team, working remotely from Nebraska, to provide top-notch support to healthcare providers, veterans, and beneficiaries regarding claims and benefits.

About the Role

As a Customer Service Representative, you will be the frontline ambassador for our company, ensuring that every interaction with our clients is met with professionalism, empathy, and a commitment to first-call resolution. Your primary responsibilities will include answering incoming calls, researching and evaluating medical claims and benefits, documenting call activities, and maintaining a thorough understanding of applicable VA regulations. You will be an integral part of our team, working closely with colleagues to achieve our mission and embody our company values.

Key Responsibilities:

• Conduct every transaction with a customer-focused, courteous approach to ensure first-call resolution and achieve quality scores while maintaining production standards.
• Research and evaluate medical claims and benefits for proper adjudication, utilizing client systems, soft phone systems, and customer relationship management software.
• Document call activity and make requests for corrective action into VA systems, ensuring accuracy and efficiency.
• Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements, staying updated on any changes or developments.
• Act as an effective team member, contributing to a positive and collaborative work environment that fosters growth and success.
• Other duties as assigned, demonstrating flexibility and a willingness to adapt to the evolving needs of our organization.

Essential and Preferred Qualifications

To excel in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our company values and mission. Essential qualifications include a High School Diploma or GED, with preferred experience in customer service. You should have general office skills, knowledge of standard office equipment, and proficiency in software such as Excel and Word. Excellent verbal and written communication skills are crucial, along with data entry and 10-key experience. Personal traits such as high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty, and integrity are highly valued.

Skills and Competencies:

• Strong communication and interpersonal skills, with the ability to empathize with clients and provide personalized support.
• Problem-solving and analytical skills, capable of researching and evaluating complex medical claims and benefits.
• Technical skills, including proficiency in client systems, soft phone systems, and customer relationship management software.
• Time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Adaptability and flexibility, with a willingness to learn and grow in a dynamic environment.

Career Growth Opportunities and Learning Benefits

At Signature Performance, we are committed to the development and growth of our associates. We offer a performance-driven atmosphere with competitive pay, world-class training and development classes, resources, and events. Our award-winning culture is designed to help everyone thrive, providing opportunities for professional development, tuition assistance, and a 401(k) program with employer match. We believe in fostering a work-life balance, offering paid vacation, sick leave, holidays, and flexible scheduling options.

Benefits and Perks:

• Health Insurance for Our Associates
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match
• Referral Bonuses
• Hybrid & Remote Opportunities

Work Environment and Company Culture

Our company culture is built on the principles of passion, courage, integrity, and respect. We strive to create an environment where everyone feels valued, supported, and empowered to contribute their best work. As a remote worker, you will be an integral part of our team, connected through virtual channels and collaborative tools. We believe in recognizing and rewarding outstanding performance, providing opportunities for growth and development, and fostering a sense of community and camaraderie among our associates.

Why Join Our Team?

• Be part of a mission-driven organization making a positive impact in the healthcare industry.
• Enjoy a competitive salary and comprehensive benefits package.
• Experience a dynamic and supportive work environment that values diversity and inclusion.
• Develop your skills and career through our training and development programs.
• Make a difference in the lives of healthcare providers, veterans, and beneficiaries through your work.

Conclusion

If you are a motivated and compassionate individual with a passion for customer service and a commitment to excellence, we invite you to apply for this exciting opportunity. As a Customer Service Representative with Signature Performance, you will be part of a talented team dedicated to making a positive impact in the healthcare industry. Join us in our mission to improve the health of our clients' businesses and the lives of those we work with. Apply now and take the first step towards a rewarding new role.

How to Apply

To apply for this position, please submit your application through our website. We look forward to hearing from you and exploring how your skills and experience align with our company's mission and values.