Experienced Customer Service Representative - Work from Home Opportunity with CVS Health, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to CVS Health and Our Mission

At CVS Health, we are driven by a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. As a leading health care company, we are dedicated to making health care more personal, convenient, and affordable for millions of people across the United States. Our Heart At Work Behaviors support this purpose, empowering every colleague to feel valued and play a vital role in transforming our culture and accelerating innovation.

Job Overview: Customer Service Representative - Work from Home

We are seeking highly skilled and compassionate Customer Service Representatives to join our Caremark Member Operations division. As a Customer Service Representative, you will have the opportunity to work from the comfort of your own home, assisting our plan members with their pharmacy benefit plans, and providing exceptional customer service. This is a fully remote role, offering flexibility and work-life balance. You will be part of a dynamic team that is committed to delivering heart-driven service to our members, and we are excited to offer this opportunity to talented individuals like you.

Key Responsibilities:

• Assist plan members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions
• Take inbound calls and provide exceptional customer service, ensuring that our members understand their coverage and options
• Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific client groups
• Receive comprehensive training to upskill and assist with client and member inquiries as business needs arise
• Offer solutions to simplify our members' health care experience, leveraging your skills and knowledge to make a positive impact
• Collaborate with colleagues and leadership to achieve business objectives and drive success

Essential Qualifications:

To be successful in this role, you will need:

• At least 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience
• Computer proficiency in Windows-based applications
• High School Diploma or equivalent experience

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Associate's degree or equivalent experience
• Ability to problem-solve in a positive, productive manner
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
• Reliability and compliance with scheduling standards
• Ability to exhibit patience and empathy and express assurance and confidence
• Strong customer service skills, including courteous telephone etiquette and professionalism
• Strong oral, interpersonal, and communication skills
• At least 6 months of health care experience

Skills and Competencies:

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong attention to detail and ability to maintain accuracy
• Ability to work independently and as part of a team
• Strong customer service skills and ability to provide exceptional service

Career Growth Opportunities and Learning Benefits:

At CVS Health, we are committed to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you will have access to:

• Comprehensive training programs to develop your skills and knowledge
• Opportunities for advancement from a REP I to a REP II and III
• Career Mapping guide to support your career development
• Professional development courses and education assistance programs
• Opportunities to work on special projects and initiatives

Work Environment and Company Culture:

At CVS Health, we are proud of our company culture and work environment. As a Customer Service Representative, you can expect:

• A dynamic and supportive team environment
• Flexible work schedules and remote work options
• Opportunities to make a positive impact on our members' lives
• A comprehensive benefits package, including medical, dental, and vision insurance
• A wide range of supplemental benefits and discount programs
• A company that is committed to diversity, equity, and inclusion

Compensation, Perks, and Benefits:

We offer a competitive salary range of $17.00 - $28.45 per hour, depending on experience and location. In addition to your compensation, you will enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Term life insurance plan
• Short-term and long-term disability benefits
• Well-being programs and education assistance
• CVS store discount and discount programs with participating partners
• Paid Time Off (PTO) and paid holidays

Conclusion:

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative with CVS Health, you will have the chance to make a positive impact on our members' lives, while also growing and developing in your career. Don't miss out on this opportunity to join our dynamic team and be part of a company that is committed to making health care more personal, convenient, and affordable. Apply now and take the first step towards a rewarding and challenging career with CVS Health!