Experienced Manager, Data Science and Customer Support – Leading Data-Driven Solutions and Teams at blithequark

Introduction to blithequark

At blithequark, we are pioneers in leveraging data science and customer support to drive business excellence. As a leader in our industry, we recognize the importance of innovative strategies, cutting-edge technologies, and exceptional talent. Our mission is to empower our teams to make informed decisions, foster a culture of innovation, and deliver unparalleled customer experiences. If you are a visionary leader with a passion for data science and customer support, we invite you to join our dynamic team as a Manager, Data Science and Customer Support.

Job Overview

In this critical role, you will be responsible for developing and executing strategies, processes, and frameworks to integrate and analyze diverse data sets, including structured and unstructured data. You will lead cross-functional teams, oversee project implementations, and ensure that resources are allocated efficiently in accordance with strategic plans. Your expertise in data science, customer support, and team management will be essential in driving business growth, improving customer satisfaction, and fostering a culture of excellence within our organization.

Key Responsibilities

• Develop and execute strategies, processes, and frameworks to integrate and analyze diverse data sets, including structured and unstructured data.
• Lead cross-functional teams, oversee project implementations, and ensure that resources are allocated efficiently in accordance with strategic plans.
• Proactively identify and resolve complex issues, leveraging your expertise in data science and customer support to drive business solutions.
• Design and develop software programs, algorithms, dashboards, data tools, and queries to clean, model, integrate, and evaluate datasets.
• Stay up-to-date with new scientific techniques and technologies, applying your knowledge to drive innovation and excellence within our organization.
• Collaborate with functional specialty units to drive business solutions and direction, fostering a culture of cross-functional collaboration and teamwork.
• Establish credibility with partners, managing expectations and ensuring regular, consistent, and effective communications with colleagues and stakeholders.
• May develop and manage budgets for functional areas, overseeing financial planning and ensuring that business objectives are met.
• Stay current with industry-leading best practices, applying your knowledge to drive creative solutions and business growth.

Essential Qualifications

• Bachelor's degree in a quantitative, computational, or technical discipline.
• Experience with analytical and statistical software, including SQL, R, Python, Excel, Hadoop, SAS, SPSS, and others.
• In-depth knowledge of SQL and open-source data science and statistics packages, such as Python, R, and Spark.
• Experience establishing and maintaining key relationships with internal and external stakeholders, including peers, colleagues, leadership, and business partners.
• At least 2 years of experience contributing to financial decisions in the workplace, with a strong understanding of budgeting and financial planning.
• At least 2 years of direct management, indirect leadership, and/or cross-functional team leadership experience.
• Ability to travel up to 10% of the time for business purposes, including within and outside of the state.

Preferred Qualifications

• Advanced degree in a quantitative, computational, or technical discipline.
• Experience communicating at the executive level, with a strong ability to articulate complex ideas and strategies.
• Experience leading cross-functional teams, with a proven track record of driving business growth and excellence.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Manager, Data Science and Customer Support, you will have access to a range of training and development opportunities, including mentorship programs, leadership development initiatives, and ongoing education and training in data science and customer support. Our goal is to empower you to achieve your full potential, drive business excellence, and make a lasting impact within our organization.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built on a foundation of respect, empathy, and collaboration, with a strong emphasis on teamwork, innovation, and customer satisfaction. As a member of our team, you will be part of a vibrant and diverse community of professionals who are passionate about driving business excellence and making a positive impact.

Compensation and Benefits

We offer a competitive compensation package, including a salary range of $35-$40 per year, as well as a range of benefits, including health insurance, retirement savings, and paid time off. Our goal is to provide a comprehensive and supportive benefits package that recognizes the value and contributions of our employees.

Conclusion

If you are a motivated and experienced professional with a passion for data science and customer support, we invite you to join our team at blithequark. As a Manager, Data Science and Customer Support, you will have the opportunity to drive business excellence, lead cross-functional teams, and make a lasting impact within our organization. Apply now to take the first step in your journey with blithequark.