Experienced Tier 1 Support Specialist – Remote Customer Service and Technical Support for Healthcare Solutions (Night Shift)

Welcome to blithequark

blithequark is a leading provider of innovative healthcare solutions, offering best-in-class assets in clinical communications, scheduling, and patient engagement. As a rapidly growing company, we have been featured on the Inc 5000 list, which profiles the fastest-growing private companies in America. With an impressive 88% growth rate over the past three years, we are seeking talented and dedicated professionals to join our team and help us continue to drive success.

Our Mission

At blithequark, our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. By advancing patient care and clinical workflows, we aim to save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers. We are committed to making a positive impact in the healthcare industry and are looking for like-minded individuals to join our team.

Position Overview

We are seeking a highly skilled and experienced Tier 1 Support Specialist to join our 24/7/365 support team. As a key member of our team, you will be responsible for providing exceptional technical support and customer service to our end-users, including physicians, nurses, and system administrators. This is a remote position, and we are currently hiring for night shifts. If you are a technical support rockstar with a passion for delivering outstanding customer experiences, we encourage you to apply.

Key Responsibilities

• Provide technical support and assistance to end-users via phone, chat, and our online customer portal
• Help end-users administer their blithequark applications and troubleshoot issues
• Train end-users on how to use blithequark's phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs
• Build and revise new user accounts based on established standards and best practices
• Collaborate with other blithequark teams, including customer success, integration, and technical teams, on escalated technical issues

Who You Are

To be successful in this role, you should have:

• Strong technical aptitude and excellent analytical and troubleshooting skills
• Excellent written and verbal communication skills, with the ability to communicate complex technical information in a clear and concise manner
• High customer empathy and exceptional customer service skills, with a passion for delivering outstanding customer experiences
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• Willingness and excitement to work evenings or overnights and/or weekends
• Access to high-speed internet and a quiet, dedicated workspace
• Able to start on December 2, 2024, and participate in initial onboarding and training, which will align with a Monday - Friday day (EST) schedule

Essential Qualifications

• 2+ years of experience in technical support or a related field
• Strong knowledge of computer systems, software, and technology
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• High school diploma or equivalent required; degree in a technical field preferred

Preferred Qualifications

• Experience working in a healthcare or medical environment
• Knowledge of clinical communications, scheduling, and patient engagement solutions
• Experience with cloud-based solutions and software applications
• Certifications in technical support or a related field

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Remote first work environment, with the flexibility to work from home
• Health, Dental, Vision, Life, and Disability Insurance options available day one
• 401K with match and immediately vested
• 17 company holidays, 2 floating holidays, plus competitive paid time off policy
• Internal Advancement Opportunities, with a focus on professional growth and development
• Competitive hourly rate of $19/hour, with opportunities for growth and advancement

Our Culture

At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of collaboration, innovation, and continuous learning, and we are dedicated to making a positive impact in the healthcare industry. If you are a motivated and talented individual who shares our values and is passionate about delivering exceptional customer experiences, we encourage you to apply.

How to Apply

If you are interested in joining our team as a Tier 1 Support Specialist, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and is committed to compliance with all applicable state and federal laws prohibiting employment discrimination. We invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship.