Experienced Customer Service Representative – Remote Work Opportunity with blithequark in California

Introduction to blithequark and the Industry

blithequark, a leading entity in the Pharmacy Benefit Services (PBM) sector, is dedicated to serving over 33 million members and managing government programs such as Medicare and Medicaid. As a major player in the healthcare industry, blithequark is committed to providing exceptional customer service and support to its diverse client base. With a strong foundation in non-profit health plans, blithequark strives to make a positive impact on the lives of its members and the communities it serves.

Job Overview

We are seeking an accomplished and dedicated Customer Service Representative to join our team at blithequark. As a remote worker, you will have the opportunity to work from the comfort of your own home in California, providing top-notch support to our customers and contributing to the success of our organization. This is a 6-month contract position with a high potential for extension, offering a competitive pay rate of $18.83 per hour on a W2 contract.

Key Responsibilities

• Interact with customers to provide information and respond to inquiries about products and services
• Handle and resolve customer complaints in a professional and courteous manner
• Determine the root cause of customer issues and offer possible solutions or provide follow-up as needed
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Essential Qualifications

• High school diploma or GED required
• 0-2 years of customer service-related experience, particularly in high call volume environments
• Previous experience with computer applications, such as MS Outlook or data entry software
• Ability to accurately document and record customer/client information
• Proficiency in computer software navigation and dual screens is essential
• Strong communication skills and the ability to handle complex calls, demonstrate critical thinking, and problem-solving skills

Preferred Qualifications

• A pharmacy background is preferred but not mandatory
• Bi-lingual candidates who speak Hmong, Spanish, or Mien are preferred

Work Environment and Company Culture

At blithequark, we value our employees and strive to create a positive and supportive work environment. As a remote worker, you will be an integral part of our team and will have the opportunity to collaborate with colleagues and contribute to the success of our organization. We offer a range of benefits, including 401(k), dental insurance, health insurance, vision insurance, and the flexibility to work from home.

Technical Requirements

• A wired LAN connection from the modem/router to the desktop or laptop is mandatory (wireless connectivity is not permitted)
• A table and office chair are required
• Candidates must have a quiet workspace and be available for video meetings and training sessions
• A hard-wired internet connection is required, and candidates must reside in California

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. We offer ongoing training and support to help you succeed in your role and advance your career.

Compensation, Perks, and Benefits

We offer a competitive pay rate of $18.83 per hour on a W2 contract, as well as a range of benefits, including 401(k), dental insurance, health insurance, vision insurance, and the flexibility to work from home. We also offer opportunities for career advancement and professional growth.

Conclusion

If you are a motivated and customer-focused individual who is looking for a rewarding and challenging role, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will play a critical role in providing exceptional support to our customers and contributing to the success of our organization. We look forward to hearing from you and exploring how you can join our team and help us make a positive impact in the lives of our members and the communities we serve.