**Experienced Full Stack Customer Service Agent – Automotive Dealer Support**

**Join blithequark's Dynamic Team and Revolutionize the Way You Work!** Are you a customer service enthusiast with a passion for problem-solving and a knack for delivering exceptional experiences? Do you want to start a career where you can grow, learn, and thrive in a dynamic and supportive environment? Look no further! blithequark is seeking an Experienced Full Stack Customer Service Agent – Automotive Dealer Support to join our team of dedicated professionals. **About the Role:** As a remote Customer Service Agent – Automotive Dealer Support at blithequark, you will be the go-to resource for automotive dealerships needing help with orders they've placed. You will act as a consultant, resolving customer issues, and providing timely and accurate solutions through inbound and outbound conversations. Our ideal candidate is a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences. **What You'll Do:** * Provide fantastic service over the phone, using your computer skills to research requests related to profile assistance, track vehicle shipments and vehicle orders, assist with car warranties, and escalate critical orders. * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while keeping a positive and upbeat attitude. * Use your problem-solving skills to resolve customer issues and provide solutions that meet their needs. * Collaborate with internal teams to ensure seamless communication and resolution of customer issues. * Stay up-to-date with product knowledge and industry trends to provide expert advice to customers. **Skills for Success:** * Computer, typing, and phone skills * Ability to speak and type proficiently at the same time * Strong problem-solving skills, with the ability to act as a consultant and resolve customer issues * Solid work ethic, with the ability to meet deadlines and work independently * Excellent organizational and interpersonal skills, with strong attention to detail * Ability to work in a fast-paced environment and adapt to changing priorities **Eligibility Requirements:** * High school diploma or equivalent * Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers) * Available to work during the hours below. Note: Must be able to stick to the schedule reliably, as some queues are time-sensitive. * Schedule: + Training (requires 100% attendance): - First five weeks – instructor-led: 8 hours/day, between 8 a.m. and 5:30 p.m. Eastern time, Monday – Friday - Next four weeks – hands-on calls: scheduled during hours of operation, between 8 a.m. and 8 p.m. Eastern time, Monday – Friday + Work schedule: - Able to work shifts between 8 a.m. and 8 p.m. Eastern time, Monday – Friday - No weekends! **Nice to Have:** * Degree in a relevant or related field * Experience in the automotive industry **Remote Work Requirements:** * Michigan resident * High-speed internet access at home that you are able to connect to via Ethernet or landline * Secluded and distraction-free work environment **The Remote Experience:** At blithequark, we understand the importance of work-life balance and flexibility. Our remote work environment allows you to work from the comfort of your own home, with the freedom to create your own schedule and work at your own pace. Check out our video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. **Why blithequark?** At blithequark, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes: * Competitive pay * Health benefits, including medical, prescription, dental, and vision insurance * Paid time off * Associate wellness program (earn a reward for getting your annual wellness checkup) * Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) * 401(k) with match * Flexible spending account * Life insurance * Short- and long-term disability insurance * Teladoc: Free online access to doctors 24/7 * 24/7 nurse help desk * Patient advocacy: Free 24/7 help with benefit questions and claims issues * Family, financial, and estate guidance (will) services **About blithequark:** At blithequark, our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details, and moving mountains (making the impossible possible) – for our blithequark Family members and for the world-leading companies that partner with us. Learn more about blithequark from our associates' perspective. Visit https://blithequark.goodseeker.com/c/blithequark to view their stories. **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer and promotes an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected]. **Apply Now:** Ready to join our dynamic team and start a career that will take you to new heights? Apply now and become a part of the blithequark family! Apply Job! Apply for this job