Experienced Customer Service Representative and Support Specialist for Health and Benefits – Delivering Exceptional Service in a Fast-Paced Remote Environment

Welcome to blithequark

At blithequark, we are passionate about empowering businesses and individuals to thrive in all aspects of their lives, from today into retirement. As a people-centric and client-obsessed organization, we strive to create a community of forward-thinking individuals who are dedicated to driving results and delivering our mission with unwavering integrity. Our goal is to simplify and strengthen the health and wealth journey, relentlessly pursuing better outcomes for all. If you are a motivated and customer-focused individual looking to take the next step in your career, we invite you to join our team as a Customer Service Representative and Support Specialist for Health and Benefits.

Job Summary and Responsibilities

The Support Specialist will be an integral part of our Member Services team, reporting to the Member Services Supervisor. In this role, you will be responsible for supporting our customers' journey through the healthcare reimbursement system, delivering superior quality experiences one interaction at a time. This position requires partnering closely with customers to provide valuable insights, education, and direction for online support, ensuring that our customers receive the best possible service.

• Accountable for providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on blithequark policies and programs.
• Consult with members to support easy navigation of available online tools, from checking account balances to submitting claims.
• Accountable for resolving issues without management intervention to remove barriers for the member.
• Responsible for initial call skills after training and may be cross-trained to other skills on a later date.
• Accountable to protect sensitive member information with discretion.
• Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals and deadlines.
• Other duties as assigned.

Training and Development

This is a general consideration position, and while it is not for an immediate opening, we are accepting applications and resumes for future opportunities. Our comprehensive training program is designed to equip you with the skills and knowledge necessary to succeed in this role. The training program includes:

• Approximately five weeks of paid training, during which you will learn about our systems, procedures, and policies.
• A product exam at the end of training, which requires a passing score of 85% to continue in the position.
• Ongoing support and coaching to ensure your continued success and growth in the role.

Preferred Qualifications

We are looking for individuals with a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment. Preferred qualifications include:

• 1-3 years of experience in customer service, with prior call center experience preferred.
• No degree required, but a strong foundation in customer service principles and practices.
• Computer knowledge and skills, with the ability to learn new systems and technologies.
• Basic understanding of medical and reimbursement terminology preferred.
• Ability to adapt to a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving skills, with the ability to de-escalate and handle member issues without utilizing a supervisor.
• Excellent oral and written communication skills, with attention to detail and accuracy.

Skills and Abilities

To succeed in this role, you will need to possess a range of skills and abilities, including:

• Strong customer service skills, with the ability to deliver exceptional service in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
• Ability to learn and adapt quickly, with a strong foundation in customer service principles and practices.
• Basic understanding of medical and reimbursement terminology, with the ability to learn and apply new knowledge and skills.
• Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
• Ability to work independently and as part of a team, with a strong focus on delivering exceptional customer service.

Work Environment and Company Culture

At blithequark, we are committed to creating a positive and supportive work environment that fosters growth, development, and success. Our company culture is built on a foundation of integrity, respect, and empathy, with a strong focus on delivering exceptional customer service. As a remote employee, you will be an integral part of our team, working closely with colleagues and management to deliver exceptional service and support to our customers.

Compensation and Benefits

We offer a competitive compensation package, including an hourly pay rate of $17.50 (equivalent to $36,400 per year), with opportunities to earn bonuses and incentives. Our benefits package includes industry-leading benefits, such as healthcare, 401K savings plan, company holidays, paid time off, parental leave, and an employee assistance program.

How to Apply

If you are a motivated and customer-focused individual looking to take the next step in your career, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team's success.

Conclusion

At blithequark, we are passionate about delivering exceptional customer service and support to our customers. As a Customer Service Representative and Support Specialist for Health and Benefits, you will play a critical role in our team's success, working closely with customers, colleagues, and management to deliver exceptional service and support. If you are looking for a challenging and rewarding career opportunity with a company that values integrity, respect, and empathy, we invite you to apply for this exciting role. Join our team today and take the first step towards a rewarding and successful career with blithequark.