Experienced Customer Service Administrator – Providing Exceptional Support and Driving Business Success at blithequark

Introduction to blithequark

blithequark is a leading provider of critical systems and components to the aerospace and defense markets. With a rich history of excellence in the design and manufacturing of complex, highly engineered products, blithequark has established itself as a trusted partner for companies operating in some of the toughest environments. From engines to landing gear, satellites to medical implants, and missiles to unmanned aerial systems (UAS), blithequark's products are known for their technical strength, proven reliability, and overall value.

Job Summary

The Customer Service Administrator II role at blithequark is a dynamic and challenging position that requires a highly motivated and experienced individual to support sales success by performing administrative activities for assigned customers. This position involves consulting with business managers, Customer Account Managers, and Regional Sales Managers as required, ensuring appropriate communication between the company, its customers, and regulatory agencies. The successful candidate will act as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable.

Key Responsibilities

• Review and negotiate customer purchase orders for compliance with blithequark policies and applicable export and/or Government regulations, administering and managing purchase orders to ensure cost-effective and timely delivery.
• Interpret and enter purchase order requirements into the ERP system, providing order acknowledgments to customers and ensuring accurate and timely status updates.
• Understand and utilize blithequark Business System tools, such as key performance indicators and standard work, to participate in continuous improvement efforts and drive business success.
• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination, conveying pricing and delivery information back to the customer.
• Support accounts receivables to address past due payment issues for assigned customer base, ensuring prompt resolution and maintaining strong customer relationships.
• Process warranty returns, ensuring timely processing and supporting customer requirements, while also administering customer web-based portals as required.
• Establish and grow relationships with the customer base by providing accurate and timely status updates, coordinating with Customer Account Managers and Regional Sales Managers to resolve customer-related disputes.
• Ensure applicable export compliance requirements are adhered to, validating customer scorecards and contesting any findings that are not in line with actual performance.

Essential Qualifications

To be successful in this role, the ideal candidate will have:

• 2-5 years of applicable Customer Service work experience, with a strong understanding of business administration concepts, practices, and procedures.
• Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance, as well as basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements.
• Ability to proficiently use an ERP system, follow department processes and workflow, and work collaboratively with employees within the department and across functions.
• Demonstrated ability to troubleshoot customer issues, convey information and analysis clearly, and provide outstanding organizational skills and problem-solving abilities.
• Intermediate to advanced Microsoft Office skills (Word and Excel), with strong communication skills, including phone and email, and a customer-friendly and responsive approach.
• High School Diploma, with eligibility to access Controlled Data or Information, and US Person status as required by the US Department of Defense contractor.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Aerospace Manufacturing Experience, with a strong understanding of the industry and its requirements.
• Associates or Bachelor's degree, with a focus on business administration, customer service, or a related field.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for continuous learning and professional development. As a Customer Service Administrator II, you will have access to training and development programs, as well as the opportunity to work with experienced professionals in the field. Our goal is to help you achieve your career aspirations, while also driving business success and delivering exceptional customer service.

Work Environment and Company Culture

blithequark is a dynamic and innovative company, with a strong focus on teamwork, collaboration, and customer satisfaction. Our state-of-the-art facilities and cutting-edge technology provide an ideal environment for professionals who are passionate about delivering exceptional results. We are committed to operational excellence and world-class processes, employing Lean manufacturing techniques to optimize manufacturing efficiency and accuracy.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary range of $67,100 to $88,400, depending on experience and qualifications. Our benefits package includes:

• Health care, dental, or life insurance starting the first day of the month.
• 15 days of paid time off that start accruing on the first day, plus 12 paid holidays per year.
• 401k plan with company match, and education reimbursement eligible after 90 days of employment.

Conclusion

If you are a motivated and experienced customer service professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Administrator II position at blithequark. With its rich history, commitment to excellence, and focus on customer satisfaction, blithequark is an ideal place to build a successful and fulfilling career. Join our team and become part of a dynamic and innovative company that is shaping the future of the aerospace and defense industries.