**Job Title:**
Experienced Customer Service Reporting Specialist – Data Analysis and Business Insights for blithequark
**Job Description:**
About blithequark
At blithequark, we are dedicated to revolutionizing the way we approach customer service and data analysis. As a leading organization in the industry, we strive to create a culture of innovation, collaboration, and excellence. Our mission is to empower our customers with the insights they need to make informed decisions, and our team of experts is committed to delivering exceptional results.Job Summary
We are seeking an experienced Customer Service Reporting Specialist to join our team at blithequark. As a key member of our data analysis team, you will be responsible for designing, testing, analyzing, and maintaining custom contact center reporting as it relates to our CMS business. You will work closely with our supervisors, trainers, managers, and director to identify process improvements and assist in identifying department training needs surrounding CMS business.Primary Job Responsibilities
- Designs, tests, analyzes, and maintains custom contact center reporting as it relates to the CMS business.
- Recommends performance improvement opportunities based on analysis and trends. Supports the business performance guarantee reporting for the call center as it relates to CMS business.
- Troubleshoots reporting issues, assists in root cause determination, and issues correction coordination, as necessary.
- Reports on logs and grievances per the plan requirements to support contracts, ad hoc reports, and audits. Updates, validates, and tracks call log and grievance data within CRM tool to ensure validity and accuracy.
- Participates in meetings, audits, trainings, and business improvement initiatives surrounding CMS business.
- Collaborates with supervisors, trainers, managers, and director regarding process improvements and assists in identifying department training needs surrounding CMS business. Tracks performance trends, issues, and inconsistencies to identify coaching opportunities.
- Collaborates and communicates closely across departments to ensure data accuracy and consistency.
Essential Qualifications
To be successful in this role, you will need:- An associate's degree, technical, vocational, or business school with coursework in business administration.
- Four years of experience gathering, analyzing, researching, verifying, and/or reporting data using software applications.
- Intermediate knowledge of word processing, spreadsheet, and database applications.
- Strong analytical skills.
- Strong organizational skills.
- Strong verbal and written communication skills.
- The ability to solve complex problems using independent judgment.
Preferred Qualifications
While not required, prior CMS reporting experience is preferred. You may also have experience with data analysis software, such as Excel, SQL, or Tableau.Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Reporting Specialist, you will have the opportunity to work with a talented team of experts and gain valuable experience in data analysis and business insights. We also offer a range of learning benefits, including:- Professional development opportunities.
- Training and education programs.
- Mentorship and coaching.
- Opportunities for advancement.
Work Environment and Company Culture
We are a fully remote team, and we value flexibility and work-life balance. Our company culture is built on a foundation of collaboration, innovation, and excellence. We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees.Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Flexible paid time off.
- Professional development opportunities.
- Recognition and reward programs.